Customer Service & Support Manager

Amanda Foster

Paris, TN ***** 731-***-**** ***************@*****.***

CUSTOMER SERVICE AND SUPPORT

Professional Summary

Customer service professional with more than 13 years of experience in fast-paced restaurant operations, including management and crew training, plus collections experience. Background in assisting customers, processing orders and payments, coordinating shift activities, and supporting inventory needs. Pursuing a bachelor’s degree in healthcare management and seeking a remote customer service or support position.

Core Skills

Customer service • Order processing • Payment handling • Team leadership • Crew training • Shift management • Inventory support • Collections

Professional Experience

Manager Burger King Paris, TN

June 2018 – March 2026

Coordinated shift activities and supported team members in a busy customer service environment.

Assisted customers, took orders, and processed cash and payment transactions.

Supported inventory tasks and food preparation to keep daily operations running efficiently.

Collector MSCB, Inc. Paris, TN

April 2023 – August 2023

Worked in a collections role, adding account collection experience to a customer service background.

Crew Trainer McDonald’s Paris, TN

June 2012 – July 2018

Trained crew members on assigned duties and supported teamwork during daily operations.

Took customer orders, processed payments, and expedited orders for timely service.

Education

Bachelor’s Degree in Healthcare Management — In Progress

American InterContinental University Online December 2025 – Present

High School Diploma

Henry County High School 2010

Additional Information

Authorized to work in the United States for any employer.

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