Administrative Assistant Scheduler Candidate

KAREN L. DEWEY

***********@*****.*** 480-***-**** SCOTTSDALE, AZ 85254

SKILLS

OFFICE SKILLS

Adobe Illustrator

Ami Pro

Box

Front Page

Gmail

Google Docs

Google Sheets

Google Calendar

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Office 365

One Drive

QuickBooks

Skype

Typing 70 WPM

WordPad

WordPress

CRM AND TICKETING SYSTEMS

Access

ACT!

Connect Wise

Dynamics Nav

Freshdesk

Freshsales

Goldmine

HubSpot

Infusionsoft

Iris

Jira

Lotus Notes

Monday

NetSuite

Opera

Pipedrive

Redtail

Sage

Salesforce Basic

Salesforce Lightening

Sugar

vTiger

Zendesk

Zoho

ADDITIONAL SKILLS

CSS

Customer Service

Go Communicator

Go Integrator

Google Analytics

HTML

Office Administration

Pads PCB

Photoshop

Results Oriented

SEM

SEO

Sun Solaris

Technical Support

Time Management

Unix

VI Editor

VoIP Provisioning

Web Knowledge

Website Editing

EDUCATION

New Horizons Technical Institute Microsoft Office Certification Master’s Technical Electrical Engineering Bachelor’s Degree Chabot College Computer Science

Santa Clara University Electrical Engineering

Mesa Community College Sun Solaris Systems Administration Certification Institute of Computer Technology IBM Lotus Smart Suite Certification Dunn & Bradstreet Proofreading Certification

PROFESSIONAL HISTORY

FREELANCE EMPLOYMENT 08/2017 – Present

Due to caring for an elderly family member, I have been working remotely and part-time over the past two years providing a variety of administrative and support services. A list of employers readily available. I prepare contracts and other documents for signature, maintain calendars, book and coordinate travel, input and follow up on leads after trade shows, arrange catering, place ads, interview and assist with recruiting, review payroll, coordinate and assist with special projects, email blasts, Mailchimp, develop and manage email campaigns, bank deposits, and more.

NEXTIVA 09/2013 – 08/2017

Corporate Account Manager: Single point of contact for 600 high-end clients. I ensure consistent communication with customers. Manage and coordinate the processing, and implementation of all customer service changes, including changes related to customer requests and reconfigurations. Ensure customer is aware of new products. Maintain awareness for all matters including technical solutions, implementations and activities. Coordinate service activities with Nextiva Sales and Technical Support teams to ensure all customer needs and expectations are met. Ensure compliance levels are met in accordance with contracted service level agreements. Participate in root cause analysis. Ensure that best practices and methodologies are adhered to on a consistent basis. I own responsibility for the customer's retention by develop and maintain long-term relationships from the C-Level down to achieve customer happiness. I identify trends in issues that may affect customer satisfaction levels and consistently communicates this to management in measurable terms. I serve as an escalation point for issues that impact the customer's success and work with internal teams to drive resolution. I conduct Business Review meetings with the customer, ensures that Nextiva's best practices and methodologies are adhered to on a consistent basis, prioritize, multi-task, and perform effectively under pressure.

AYR1 / RETAILER WEB SERVICES 09/2010 – 06/2013

Account / Client Success Manager: My Primary focus was talking with customers, supporting the websites that our senior design team builds and interacting directly with clients. Duties include designing promotional material for client websites, making simple HTML or CSS changes, hand coding website pages that consist of images and text, and learning more than you can imagine on a team that dominates in our industry. I love working with people, and I’m fabulous at explaining complicated tech jargon. I deliver professional support to the retailers we serve, train customers on how to use our proprietary tools, monthly account check-ins to maintain open communication with the retailer, complete design requests submitted by customers and handle HTML & CSS requests for customer websites. I troubleshoot and problem solve general website and technical issues, guide clients through web related questions and deliver sound advice. I provide excellent written and verbal communications skills with being highly organized and able to multi- task. I am prompt, driven and I work well within our team and all management. I take pride in my work and genuinely always perform above expectations. I keep up-to-date with online trends and provide DNS, SEO and Google Analytics training for our customers. [COMPANY MERGER AND LAYOFF] ELITE PARTNER SOLUTIONS 04/2009 – 07/2010

Customer and Technical Support Manager: This is a startup company that launched April 2009. I am responsible for the day-to-day operations of the Contract and Customer Relations Department. I am the first contact for escalated issues and or calls when needed. I handle a high influx of inbound and outbound calls. The following is additional duties provided within a day: support customers with website questions and training, software testing, update CRM, direct, coach and develop a team of Customer Support Representatives. Address complaints and resolve problems. I always accept assignments with an open, cooperative, and positive attitude. [COMPANY WENT OUT OF BUSINESS] INTERFACE, INC. 07/2008 – 02/2009

Sales & Marketing Associate: Responsibilities include professionally representing clients in all aspects of business, new customer acquisition, promoting clients’ business and new promotions, lead generation, analysis of results, reporting directly to management, and training new team members. Develop email promotions, hardware and software training, press releases, etc. [COMPANY LAYOFF] LIBERTY LEAGUE INTERNATIONAL 04/2006 – 06/2008

Technical / Customer Support / Administrative: Technical/Associate support via email, telephone, and customer ticket. Research, troubleshoot, and resolve customer problems in a professional manner. Maintain customer records by updating database account information, process orders, and misc. administrative duties as needed. Handle any requests for Corporate to run smoothly. I obtain advanced levels of software usage. Multi-task while wearing many hats, prioritize, and comprehend ever-changing technology effectively in a dynamic, team-oriented environment. [GAVE NOTICE / BETTER OPPORTUNITY] LEFLAND, LTD. / PRINTED SYSTEMS 07/1999 – 03/2006

Executive Assistant / Office Administrator: This position requires flexibility and ability to juggle many, many tasks in a very fast environment that often changes priority and has modification without any time to waste. Directly reporting to the CEO and V.P. of Sales & Marketing; I obtain advanced levels of proficiency in MS Office applications including Excel, Word, PowerPoint, Outlook, Access, Publisher, and additional third- party software. Process accounts payable, receivables, bonuses, commissions and expense reports.

[COMPANY WENT OUT OF BUSINESS]

MDS QANTEL CORPORATION 09/1990 – 06/1999

Senior Printed Circuit Board Design Engineer: Responsible for design of high-speed processor and networking printed circuit boards. Electrical Engineering Design Degree, full knowledge of libraries, schematic capture, logic and signal integrity, CAD simulation tools.

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