Administrative Clerk Assistant Case Records

Swati Shah

Richmond, VA

Phone Number: 281-***-****

Email Address: **********@*****.***

Professional Summary

Detail-oriented administrative professional with experience in government agencies handling confidential records, data entry, case documentation, and compliance procedures. Strong background in records validation, database management, and maintaining accurate documentation in accordance with state guidelines. Known for accuracy, organization, and the ability to manage high-volume workloads while maintaining confidentiality and professionalism. Seeking a Clerk’s Assistant – Case/Records Administration position to contribute strong recordkeeping and administrative skills.

Core Competencies

Case & Records Administration

Document Review & Validation

Confidential Records Handling

Data Entry & Database Management

Filing & Document Management Systems

Compliance with Policies & Procedures

Customer Service & Public Interaction

Microsoft Office (Word, Excel, Outlook)

Attention to Detail & Accuracy

Ability to Meet Production Standards

Professional Experience

Department of Virginia Taxation, Richmond, VA

Administrative & Office Specialist II / Data Caption Operator (March 2026 – May 2026)

Entered tax return and payment data into multiple state systems.

Verified information from scanned legal and financial documents.

Followed established keying procedures and compliance guidelines.

Met daily production standards while maintaining a high level of accuracy.

Department of Medical Assistance Services (DMAS), Richmond, VA

HCD Support Technician Senior / Administrative & Office Specialist III (Part-Time)

(Apr 2025 – May 2025)

Processed and keyed HR transactions in Cardinal HCM and PeopleSoft systems.

Maintained accurate employee and case-related documentation.

Reviewed records for completeness and compliance with state procedures.

Managed electronic workflow processing (EWP) and facilitated document migration to DocuSign.

Ensured confidentiality and accuracy of sensitive personnel records.

Virginia Department of Health, Richmond, VA

Administrative & Office Specialist I (Jan 2023 – Dec 2024)

Maintained and validated vital records in accordance with state guidelines.

Reviewed and processed birth, marriage, and divorce records with high accuracy.

Ensured strict confidentiality of sensitive legal documents.

Entered and updated information in database systems.

Assisted internal and external customers with record-related inquiries in a professional manner.

Department of Virginia Taxation, Richmond, VA

Administrative & Office Specialist II / Data Caption Operator (Apr 2022 – Sept 2022)

Entered tax return and payment data into multiple state systems.

Verified information from scanned legal and financial documents.

Followed established keying procedures and compliance guidelines.

Met daily production standards while maintaining a high level of accuracy.

Moonlighting, Richmond, VA

Automation Developer (July 2015 – June 2017)

Reviewed business and functional requirements documentation.

Prepared and executed detailed test plans to ensure system accuracy.

Collaborated with cross-functional teams to validate system functionality.

Subahu Enterprise Pvt Ltd, Mumbai, India

HR Coordinator (Jan 2004 – June 2006)

Maintained physical and electronic employee records.

Scheduled interviews, meetings, and maintained documentation files.

Conducted new employee orientations and updated records accordingly.

Prepared reports related to HR and personnel documentation.

Education

Master of Science in Information Systems

Stratford University 2013 – 2015

Bachelor of Commerce (Accounting & Finance)

SNDT Women’s University 1999 – 2002

Volunteer Experience

Administrative Volunteer – Elementary School, Glen Allen, VA

Administrative Volunteer – JFS Richmond, Richmond, VA

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