Administrative & Customer Service Professional

ELHAM SHEHATA

Calgary, AB 403-***-**** *************@*******.***

PROFESSIONAL SUMMARY

Detail-oriented administrative and customer service professional with 10+ years of experience supporting daily operations across retail, postal, and government environments. Background spans bookkeeping, accounts payable, data entry, and front-line customer service. Known for accuracy, strong organizational skills, and the ability to manage high volumes of work in fast-paced settings.

CORE SKILLS

•Bookkeeping & accounts payable support

•Data entry and records management

•Cash handling and reconciliation

•Customer service and front-line communication

•Strong math and analytical accuracy

•Multitasking in team-based environments

•MS Office — Excel, Word, PowerPoint

PROFESSIONAL EXPERIENCE

Postal Clerk — Canada Post Calgary, AB 2019 – Present

•Calculate mailing costs for letters, packages, and parcels based on weight, type, and destination.

•Inspect incoming mail to verify correct postage and routing.

•Sort and classify incoming and outgoing mail by destination and type.

•Respond to customer inquiries on procedures, regulations, and postage rates.

•Resolve customer complaints by researching issues and providing clear solutions.

Service Clerk / Cashier — Westfair Foods Ltd. (Superstore) Calgary, AB 2011 – Present

•Process transactions and provide front-line customer service to 100+ customers daily.

•Promote weekly deals and store offers to support sales targets.

•Maintain accuracy and professionalism in a high-volume retail environment.

Bookkeeping Administrator — Westfair Foods Ltd. (Superstore) Calgary, AB 2012 – 2013

•Handled all forms of legal tender — cash, cheques, coupons, debit, and credit — using Staz software.

•Processed payroll and supported accounts payable functions.

•Carried out general administrative duties to support store operations.

Cook — Glamorgan Care Centre Calgary, AB 2012 – 2019

•Prepared meals to dietary specifications while following HACCP regulatory requirements.

•Managed inventory of food and supplies and maintained safe, sanitary kitchen operations.

Data Entry Clerk — Canada Revenue Agency Mississauga, ON 2006

•Performed alphanumeric data entry following detailed instructions and quality standards.

•Supported administrative operations including photocopying, faxing, and document handling.

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