Administrative Support & Office Management Expert
Resume:
Jacqueline Smith
Whitby, Ontario
***************@*****.***
Administration Professional
Detail-oriented Office Administration Professional with 10+ years of experience supporting executives, boards, and clients in structured office environments. Proven ability to manage daily office operations, prepare reports, maintain records, coordinate meetings, and provide exceptional administrative support. Strong technical skills, excellent communication, and a high level of professionalism.
Key Office Administration Skills
Office & Records Management
Administrative & Executive Support
Scheduling, Calendars & Meeting Coordination
Report Preparation & Data Entry
Filing, Documentation & Compliance
Customer & Client Relations
Invoice Processing & Budget Tracking
Confidential Information Handling
Systems: Yardi Breeze, HMWORX, Oracle, SAP
Software: Microsoft Outlook, Word, Excel, PowerPoint
Education & Professional Development
Honours Business Administration Diploma
triOS College – Scarborough, ON 2019 – 2020
School Ambassador
Student Tutor
Additional Training:
Oracle & SAP Training (Super User)
Office & Phone Etiquette
Handling Difficult Customers
Professional Experience
Housing Administrator
Richmond Community Management Services – Oshawa, ON
2020 – Present
Manage daily office operations, including Member issues/complaints, handling correspondence, organizing files, and managing incoming and outgoing mail.
Provide administrative support to the Board of Directors by preparing agendas, reports, and meeting documentation and attending monthly board meetings.
Maintain accurate corporate, financial, and tenant records using Yardi Breeze and HMWORX.
Prepare and submit reports, forms, budgets, and audited financial statements to government agencies.
Assist with annual budget preparation, cash-flow tracking, and monthly financial reporting.
Coordinate with auditors, bookkeepers, maintenance staff, and external agencies to support operational needs.
Process move-ins and move-outs, maintain waiting lists, and prepare vacancy and occupancy reports.
Respond professionally to member inquiries, complaints, and requests by phone, email, and in person.
Manage petty cash, prepare bank deposits, and track office expenses.
Customer Service Coordinator
UMBRA Ltd. – Scarborough, ON
2016 – 2019
Provided administrative and customer support via phone and email in a high-volume office environment.
Entered and maintained accurate customer orders, account setup, invoices, credits, and return documentation via phone and email.
Coordinated with internal departments to track inventory, shipping, and delivery schedules to ensure on-time delivery.
Maintained customer records, documentation, and web portals.
Supported sales representatives and managers with administrative tasks and reporting.
Delivered professional and responsive customer service while maintaining a high level of accuracy and attention to detail.
Built and maintained effective working relationships with buyers, sales representatives, sales managers, retail customers, and the general public.
Customer Service Representative
Safran Messier Bugatti Dowty – Ajax, ON
2008 – 2016
Delivered administrative support to global customers, including processing orders, quotes, RMAs, and billing documentation.
Maintained accurate records using SAP and Oracle systems.
Prepared weekly reports and assisted management with documentation and follow-ups.
Coordinated urgent requests while ensuring compliance with company procedures.
Liaised with logistics, finance, and technical departments to resolve inquiries.
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