Retail & Operations Leader - Multi-Unit Manager

JALENCIA JONES

RETAIL & OPERATIONS MANAGER

Austin, TX Multi-Unit Leadership Operations Talent Development P&L Asset Protection

EXECUTIVE PROFILE

Experienced retail and operations leader with nearly two decades of experience managing stores, developing teams, strengthening operational standards, and improving store performance. Skilled in P&L management, inventory control, loss prevention, recruiting, coaching, visual merchandising, and succession planning. Known for building accountable teams, improving execution, and bringing structure to challenging store environments.

CORE COMPETENCIES

Retail Operations • Store & Multi-Unit Leadership • P&L & Budget Management • Expense Control • Recruiting & Talent Development • Succession Planning • Performance Management • Inventory Management • Loss Prevention • Shrink Reduction • Visual Merchandising • Customer Experience

PROFESSIONAL EXPERIENCE

Store Manager Zales 2024 – Present

• Lead daily store operations, inventory control, customer experience, and loss prevention within a luxury retail environment.

• Coach team members on client service, selling behaviors, and store standards.

• Maintain visual merchandising standards and operational compliance.

Store Manager TJ Maxx 2022 – 2024

• Managed store operations, P&L responsibilities, payroll budgets, staffing, and talent acquisition.

• Implemented loss prevention practices and stockroom audits to strengthen inventory accuracy and reduce shrink.

• Developed and retained department supervisors through coaching, feedback, and performance management.

Area Manager / Store Manager White House Black Market 2018 – 2022

• Led operational execution, talent development, and store performance across multiple locations.

• Built succession planning and talent-development processes to strengthen leadership continuity.

• Aligned merchandising execution and operational standards with local customer needs and asset protection practices.

Store Manager Gymboree Corporation 2017 – 2018

• Managed store operations, budgets, inventory health, brand standards, and customer experience.

• Developed workforce training and retention initiatives to strengthen team performance and consistency.

Assistant Manager Victoria's Secret 2016 – 2017

• Supported store leadership with daily operations, visual standards, staff deployment, and customer experience.

• Helped develop leadership progression plans and prepare associates for advancement.

Associate Manager Ulta Beauty 2014 – 2016

• Managed inventory, operational compliance, safety standards, recruiting, onboarding, and team development.

• Led training and professional development for beauty advisor teams.

Store Manager rue21 2014

• Improved annual store earnings from $1.6M to $2.2M through client outreach, team development, and localized merchandising.

• Managed store operations, asset protection, labor scheduling, and inventory integrity.

Store Manager Body Central 2011 – 2014

• Turned around an underperforming, high-shrink location, placing the store among the top 10% of more than 300 corporate locations for year-over-year revenue growth within six months.

• Strengthened operating procedures and loss prevention practices in a high-theft environment.

Assistant Manager Motherhood Maternity 2009 – 2011

• Co-managed daily operations, visual standards, and customer relationships.

• Recruited and trained customer service associates in a consultative sales environment.

Merchandising & Sales Ross Clothing 2007 – 2009

• Supported inventory movement, merchandising, asset protection, and daily operational workflows.

• Partnered with store management on recruiting and training retail associates.

Supervisor / Trainer Capital One 2006 – 2007

• Led professional development and technical training for customer service associates.

• Managed operational workflows while maintaining quality and service standards.

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