Reliable Couriers Assistant Manager

Benjamin Caba

North Bergen, NJ 201-***-**** *************@******.***

Professional Summary

Results-driven Assistant Manager with 8+ years of experience in operations management, team leadership, and customer service. Proven ability to coordinate staff, optimize schedules, and support senior leadership in meeting performance goals. Core Skills

• Operations & Business Administration

• Team Leadership & Staff Training

• Scheduling & Shift Coverage

• Performance Tracking & Reporting

• Customer Service (Phone, Email, Chat)

• Invoicing, Payments & Chargebacks

Professional Experience

Assistant Manager – 001 DebtorCC Inc 2015–Present

• Manage daily invoicing, payment processing, and chargeback operations.

• Develop weekly staffing schedules to ensure full service coverage.

• Provide multi-channel customer support and issue resolution.

• Assist senior management with operational planning and workflow optimization. Hub Sorter — UPS 2024–Present

• Sort and clear international packages.

Customer Service Cashier – Walmart 2013–2015

• Delivered high-quality customer service in a fast-paced retail environment.

• Managed POS transactions and supported inventory control. Education

B.S., Electrical & Computer Engineering Technology – NJIT, 2022 A.A.S., Electrical Engineering Technology – HCCC, 2013 Languages

English & Spanish – Fluent

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