resume

PROFESSIONAL WORK EXPERIENCE

Goodwill Industries- Sales Associate April 2026- Present

Provided friendly and professional customer service in a high-volume retail environment. Assisted customers with product selection, purchases, and general inquiries. Operated point-of-sale systems accurately while processing transactions and returns. Maintained organized merchandise displays and ensured store presentation standards were met. Assisted with inventory management, stocking, pricing, and merchandise rotation. Supported loss prevention efforts by following company policies and procedures. Contributed to achieving store sales goals through customer engagement and product knowledge Amazon Fulfillment Center (LAS1/VGT1)- Warehouse Associate Processed customer orders efficiently through picking, packing, sorting, and shipping operations. Consistently met or exceeded productivity, quality, and safety performance standards. Utilized handheld scanners, warehouse technology, and inventory management systems to ensure accuracy. Followed strict workplace safety protocols and contributed to a safe working environment. Assisted with receiving shipments, stocking inventory, and organizing warehouse locations. September 2020-Decemeber 2023

Atomic Golf- Guest Services

Greeted and provided a unique experience.

Worked in a fast-pace environment, multitasking between guest check-ins, and communication with peers and management.

Provided food service, cocktail service, and bussing for guests to ensure a smooth and efficient workflow. Leaded and trained new team members on essential tasks to deliver an engaging guest experience Resolve guest concerns promptly and professionally to ensure satisfaction. January 2023-January 2026

Paris Hotel and Casino- Eiffel Tower Attraction Ambassador Provided accurate information about the Eiffel Tower’s history, architecture, and visitor experiences Welcomed and assisted visitors from around the world in a friendly and professional manner Answer guest questions regarding tickets, queues, elevator access, and viewing levels Collaborates with Security, ticketing, and operations staff to maintain smooth daily operations Managed crowd flow to ensure a safe and enjoyable visitor experience. April 2008-August 2020

Rio Hotel and Casino- Total Rewards Ambassador

Enrolled guests in loyalty and rewards programs, increasing member participation and guest engagement. Educated customers on program benefits, promotions, tier status, and available rewards. Assisted guests with account maintenance, card replacements, point redemption, and reward inquiries. Built positive relationships with guests by providing personalized service and professional support. Collaborated with casino operations and marketing teams to promote player development initiatives. Resolved account-related concerns accurately while maintaining confidentiality and compliance standards. Maintained detailed records and ensured accurate processing of customer information and transactions. March 2007-October 2007

BELL V. ROGERS

Las Vegas, NV

Phone: 702-***-****

Email: ***********@*****.***

Welcome guests and provide friendly, professional check-in and check-out service Maintained awareness of room inventory, occupancy status, and special events Post charges, manage guest folios, and handle cash banks or payments Assisted with supervising front desk agents during shifts Ensured guest satisfaction and maintain high service standards Maintained front desk logs and shift reports.

Bally’s Hotel and Casino- Assistant Superintendent Front Desk Agent January 2003- March 2007 ADDITIONAL INFORMATION

Skills: Training, Leadership, Communication, Critical Thinking, Microsoft Software (Hotel Optimization System and Learning Management System) Accomplishments: Review Journal, National Geographic, and Readers Digest History Channel Languages: English

REFERENCES

Leilani Ingan- 805-***-****

Deonna Brown 702-***-****

Dre Henderson- 702-***-****

EDUCATION

Moreno Valley High School Graduated June 1978

High School Diploma

Maintained cleanliness and presentation of guest corridors, stairwells, landings, public areas, and back-of- house spaces to ensure a welcoming environment.

Assisted housekeeping staff with heavy cleaning projects and room turnover preparation to support operational efficiency.

Ensured all assigned areas met company standards for cleanliness, safety, quality, and productivity. Inspected public and service areas regularly to identify maintenance needs and report concerns to appropriate departments.

Worked collaboratively with housekeeping and hotel operations teams to provide exceptional guest experiences and maintain property appearance.

Status Board Operator- Coordinated housekeeping staff schedules, maintained accurate room status updates in the property management system, responded to guest requests, dispatched housekeeping runners, and facilitated communication between guests, housekeeping teams, and management to support efficient hotel operations and guest satisfaction.

The Flamingo- Houseman (Housekeeping Department) April 1986-October 2000

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