Executive Support & Operations Coordinator
Resume:
DiMarco McGhee
DIMARCO MCGHEE
San Francisco, CA 510-***-**** *************@*****.*** Authorized to work in the U.S. EXECUTIVE SUPPORT ADMINISTRATIVE OPERATIONS BUSINESS COORDINATION PROFESSIONAL SUMMARY
Administrative and operations professional with 10+ years of experience supporting executives, teams, and complex business operations. Direct experience supporting an Executive Director in a hybrid environment and managing calendar and travel for a Vice President of Operations. Skilled in inbox management, scheduling, meetings, travel coordination, documentation, confidential records, onboarding, and cross functional follow through. Known for working independently, anticipating needs, and keeping time sensitive priorities organized with minimal oversight.
CORE CAPABILITIES
Executive Support Inbox Management Executive Calendar Coordination Travel Coordination Meeting Coordination Administrative Operations Confidential Information Stakeholder Communication Project & Task Tracking Document & Records Management Employee Onboarding Event Coordination Vendor Management Budget Administration SOP Development Remote & Hybrid Collaboration Tools: Google Workspace Microsoft Office Outlook SharePoint Asana JIRA/Confluence Workday Zendesk Adobe Acrobat ChatGPT PROFESSIONAL EXPERIENCE
PRIVATE CAREGIVER Self Employed
Private Caregiver May 2025 - December 2025
• Independently managed schedules, appointments, transportation, records, communications, and changing priorities with limited oversight.
• Coordinated sensitive information among family members and external providers while maintaining confidentiality, accuracy, and timely follow through.
EDELMAN San Francisco, CA
Office Coordinator July 2024 - May 2025
• Supported executives and cross functional teams by coordinating calendars, meetings, operational requests, vendors, documentation, and competing priorities.
• Managed scheduling and calendar maintenance for executives and team members, adapting quickly to changing requests and deadlines.
• Served as a central point of contact across employees, leadership, vendors, and external partners, ensuring requests were routed appropriately and completed on time.
• Maintained organized trackers, records, filing systems, inventory information, and outstanding action items.
• Coordinated new hire readiness, including equipment, access, workspace setup, documentation, and internal stakeholder requirements. MOVEMENT STRATEGY CENTER Oakland, CA
Operations Manager Promoted from Operations Coordinator November 2022 - December 2023
• Directly supported the Executive Director after promotion to Operations Manager, coordinating priorities, scheduling needs, information flow, and administrative follow through.
• Owned the company inbox, monitoring incoming communications, triaging requests, coordinating responses, and ensuring high priority items received timely attention.
• Worked in a hybrid environment while coordinating administrative operations, communications, vendors, records, technology, meetings, and organizational priorities.
• Managed and tracked biweekly financial deposits averaging $80K while maintaining accurate documentation and organized audit trails.
• Coordinated employee onboarding, technology equipment, vendors, purchasing, meetings, and recurring organizational needs.
• Developed SOPs, trackers, and standardized workflows that improved consistency across distributed work and recurring administrative processes.
DiMarco McGhee
PET CAMP San Francisco, CA
Operations Manager November 2021 - 2022
• Managed confidential employee records, onboarding and offboarding, benefits tracking, payroll, workers compensation documentation, purchasing, and vendor coordination.
• Reviewed timesheets and processed biweekly payroll for 35+ employees.
• Generated recurring Excel reports and maintained accurate administrative, payroll, and compliance documentation. GAP INC. San Francisco, CA
PMO / Resource Planner January 2020 - August 2021
• Supported PMO leadership through scheduling, resource coordination, project reporting, SharePoint documentation, and stakeholder follow up.
• Maintained organized project records and reporting used to track resource needs, timelines, and competing priorities.
• Coordinated with managers and cross functional stakeholders to communicate changes and resolve scheduling or capacity conflicts. CALIFORNIA COLLEGE OF THE ARTS San Francisco, CA Operations Manager Promoted from Operations Coordinator November 2016 - March 2020
• Managed calendar and travel for the Vice President of Operations while coordinating changing priorities, meetings, and departmental needs.
• Supported executive leadership and multiple departments through administrative coordination, vendor management, budgets, contracts, facilities activities, and operational follow through.
• Administered operating budgets, spending, chargebacks, and vendor documentation for Operations and Facilities.
• Coordinated interviews for roles including Director of Facilities, Operations Manager, Project Manager, Senior Building Engineer, and Facilities Technician.
• Planned orientations, scholarship dinners, galas, commencement activities, and other institutional events involving multiple stakeholders and vendors.
• Trained and supervised 20+ work study employees while managing recurring operational and administrative priorities. HELLOSIGN San Francisco, CA
Customer Support Team Lead March 2014 - 2016
• Managed 80+ daily customer interactions across technical support, sales and billing questions, and product guidance.
• Created SOPs and training documentation, participated in candidate interviews, and trained 12 new hires.
• Coordinated cross functional initiatives with Product and Design while maintaining a 93% personal customer satisfaction rate. EDUCATION & CREDENTIALS
City College of San Francisco Associate of Science, Computer Networking & Information Technology Fundamentals of Technical Support Certificate
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