Multifaceted Customer-Focused Operations Leader
Resume:
Felicia Collins
Multifaceted Individual with Drive & Determination
Orlando, FL 32818
***********@*****.***
Professional Summary
Well-organized, diligent & with natural relationship-building & leadership talents. I’ve maintained positive rapport with customers, managers & employees by making regular strategic contact & successfully anticipating needs.
As primary point of contact for office, received incoming calls & communications, verified relevant information & transmitted information or documents to appropriate personnel. I have been recognized for exemplary customer service & team collaboration. Work Experience
Transportation Clerk
Fresh Express Chiquita-Windermere, FL
December 2020 to Present
• Lead PM Shift Leader
• Main person of contact
• Customer service
• Advanced Excel
• Advanced Microsoft
Coordinator
Marriott Vacations Worldwide-Orlando, FL
June 2017 to November 2020
• Over night Team Lead
• Advanced Microsoft
• Advance Excel
• Advance PowerPoint
• Punctual presentations
• Creating Imaging for team meeting
• Supervisor point of contact
• Training
Shift Leader
Bojangles-Saint Cloud, FL
January 2014 to May 2017
• Inventory
• Cash handling
• Bank deposits
• Change orders
• Hiring
• Training
• Opening/Closing
Shift Leader
Hardee's Food Systems Inc-Ocoee, FL
May 2005 to January 2014
• Inventory
• Cash handling
• Bank deposits
• Hiring
• Training
• Opening/Closing
• Advanced Excel
• Advanced Microsoft
• Advanced PowerPoint
Extended Day Teacher
Lake County Public School-Groveland, FL
October 2000 to March 2005
• Developed & oversaw diverse activities to promote learning & engage children.
• Drove social, emotional, intellectual, & physical development through age-appropriate enrichment.
• Contributed to positive, educational setting by delivering gentle discipline & promoting student success.
• Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student
Education
High School Diploma
Dr. Phillips High School-Orlando, FL
1999
Skills
• Microsoft Excel
• Leadership
• Shift management (10+ years)
• Clerical experience (4 years)
• Dispatching
• Microsoft Word
• Hospitality (4 years)
Certifications and Licenses
Food Handler Certification
Driver's License
December 2023 to August 2037
Contact this candidate