Front Desk & Night Audit Hospitality Professional

Brian Lauterbach

Plano, TX ***** +1-469-***-**** ****************@*******.***

Professional summary

Dedicated hospitality professional with experience as Night Auditor, Guest Service Representative, and Front Desk Agent at leading hotel brands. Skilled in nightly audit reporting, guest relations, and loyalty program enrollment. Proficient in FOSSE and MARSHA systems, with a strong commitment to delivering exceptional guest experiences and pursuing growth as a corporate trainer.

Willing to relocate: Anywhere

Work authorization

Authorized to work in the US for any employer

Work experience

Night Auditor/Front Desk Agent

Countrywide Hospitality Frisco, TX

June 2025 to September 2026

Reliable hospitality professional responsible for balancing daily hotel financials, delivering exceptional guest service, and maintaining smooth overnight operations. Manage end of day revenue reports, reconcile sales, and configure ADR to ensure accurate financial performance. Provide attentive front desk support including check ins, reservations, issue resolution, and loyalty member engagement. Handle logistical and administrative tasks assigned by management, contributing to a safe, organized, and guest focused environment. Key Contributions

• Balance and audit daily sales, payments, folios, and financial reports with consistent accuracy.

• Configure and verify ADR, room revenue, and rate plans to align with brand standards.

• Support guests with check ins, room requests, billing questions, and service recovery with a calm, professional demeanor.

• Monitor property security, maintain lobby and breakfast area readiness, and complete nightly operational checklists.

• Execute management assigned tasks including inventory counts, documentation, and system updates.

• Strengthen guest loyalty through warm communication, problem solving, and brand standard hospitality. Night Auditor

Ascend Growth Partners

March 2025 to July 2025

• Processed nightly audit reports and reviewed for accuracy, ensuring error-free data for export to the back office accounting department using attention to detail.

• Compiled and exported rate variance and credit limit reports, supporting accounting team decision-making by delivering timely and accurate financial data.

• Welcomed and greeted every guest on the property, enhancing guest satisfaction and maintaining a positive atmosphere during overnight shifts.

Guest Service Representative

Envision Hospitality

May 2024 to February 2025

• Checked in arrivals and created a welcoming environment, ensuring guests felt at home and increasing guest satisfaction scores.

• Enrolled new IHG Rewards Club Members and explained benefits to existing members, driving loyalty program participation and guest engagement.

• Demonstrated a hospitality-focused philosophy in daily interactions, consistently delivering exceptional service to all guests.

Front Desk Agent

Springhill Suites by Marriott

October 2023 to April 2024

• Welcomed all arriving guests as the face of the hotel, providing a positive first impression and enhancing guest experience.

• Upgraded Elite Members to select rooms within the property, increasing guest loyalty and satisfaction among high-value guests.

• Reported issues within GXP, ensuring prompt resolution and maintaining high operational standards for guest services.

• Utilized FOSSE and MARSHA to balance inventory, optimizing room allocation and maximizing occupancy rates. Education

Liberal Arts and Sciences

Dallas College

January 2021 to June 2023

Skills

Rate Variance Analysis 05 Page 1 of 2 Guest Loyalty Programs Credit Limit Reporting Opera PMS GXP EMPOWER FOSSE Night Auditor IHG Merlin English Native Inventory Management Back Office Accounting

Links

https://medium.com/@

look.com

www.medium.org

Certifications and licenses

CPR Certification

AED Certification

First Aid Certification

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