Bilingual Front Desk & Patient Services

Isabella Pilarte

************@*****.*** • 786-***-****

PROFESSIONAL SUMMARY

Patient-focused healthcare professional with experience in front-office operations, insurance verification, patient registration, appointment scheduling, payment collection, and administrative support. Skilled in communicating insurance requirements, resolving coverage issues, coordinating patient follow-up, and maintaining accurate records. Bilingual in English and Spanish with strong customer service and computer skills. PROFESSIONAL EXPERIENCE

Gastro Health — Miami, FL Front Desk Representative November 2023 – Present

• Provide professional, welcoming service to patients and support daily front-office operations.

• Verify insurance eligibility and benefits, explain coverage, deductibles, copays, accepted plans, and visit requirements.

• Schedule appointments and communicate insurance-related requirements, including referrals from primary care physicians, before scheduled visits.

• Conduct pre-appointment insurance verification and follow up with patients when coverage is inactive, outdated, or requires clarification.

• Collect copayments and deductibles accurately while explaining patient financial responsibilities.

• Verify insurance benefits and coverage requirements for upcoming appointments, including contacting insurance carriers regarding specific CPT codes.

• Update and correct patient insurance information and medical identification records; assist supervisors and team members with scanning and documentation.

• Respond to emails and patient inquiries related to insurance corrections, coverage questions, and required follow-up.

• Maintain accurate, confidential patient records and ensure information is current to support efficient check-in and appointment processing.

Bonefish Grill — Miami, FL Prep Cook

November 2021 – October 2023

• Prepared, portioned, and cooked ingredients according to company standards and daily production needs.

• Maintained a clean, organized, and sanitary kitchen while supporting efficient food preparation and service.

• Collaborated with team members during high-volume service periods to maintain timely kitchen operations. EDUCATION

Coral Reef Senior High School — Miami, FL

High School Diploma 2022

CORE SKILLS

Healthcare & Administrative: Insurance Verification • Patient Registration • Appointment Scheduling • Insurance Benefits & Eligibility • Patient Communication • Payment Collection • Records Management • Administrative Support Technology: Microsoft Office • Microsoft Excel • PowerPoint • Adobe Languages: English • Spanish

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