Customer Service & Administrative Assistant
Resume:
ABIGAIL
WILLIAMS
OBJECTIVE
Highly motivated and adaptable professional seeking a position where I can apply my analytical, organizational, and communication skills. Committed to bringing a strong work ethic, willingness to learn, and a fresh perspective while contributing positively to a collaborative team environment. WORK EXPERIENCE
CONTACT
*******************@*****.***
Green Acres, Spanish
Town, St Catherine
Brand Advocate July 2026
Assist members with inquiries regarding dental insurance benefits, coverage, eligibility, and plan information.
Review member accounts and benefit details to provide accurate and timely information.
Explain dental benefits and coverage in a clear and easy-to-understand manner. Assist with claim-related inquiries, including claim status, processing, and coordination of benefits.
Document customer interactions and update account information accurately in internal systems.
Follow established procedures and privacy guidelines when handling confidential member and insurance information.
Resolve member concerns professionally while maintaining a high standard of customer service.
Sagility
Administrative Assistant ( Internship) Oct 2025 – Dec 2025 Assisted with processing new insurance policies and completing policy renewal transactions.
Performed administrative duties including filing, document preparation, and maintaining accurate client records.
Supported daily office operations by organizing paperwork and assisting with customer service activities.
Assisted clients with general claims inquiries and guided them through the claims process.
Reviewed and organized client documents to ensure information was properly recorded and readily accessible.
Advantage General
Associate Degree In Business Studies
Six CSEC - Mathematics, Accounts, Principles
of Business, English A, Technical Drawing &
Social Studies
Level 1&2 Diploma In Business
Administration
Portmore Community College 2024 - 2026
Portmore Community College 2019 - 2020
Distinction College 2022 - 2023
EDUCATION
Virtual Assistant Feb 2020 – Jul 2022
Managed day-to-day operations of an online clothing business, supporting multiple areas including Accounts, sales, inventory, order processing, and administration. Communicated with customers, processed orders, followed up on deliveries, and resolved customer concerns.
Managed inventory levels, coordinated with suppliers, and monitored product availability to support smooth business operations. Handled invoices, bookkeeping, payment records, and other financial administrative tasks.
Managed the business’s social media presence, including content updates, customer engagement, and responding to inquiries through Instagram. Maintained organized business records and handled various administrative tasks required to keep daily operations running efficiently. Classically Chique
Volunteer Community Service July 2026
Assisted with administrative and clerical tasks within the Loan Analysis Department. Managed filing and record-keeping activities to support efficient operations. Assisted with data entry and maintaining accurate records National Housing Trust
SKILLS
Microsoft Office (Word, Excel, PowerPoint)
Google Workspace
Data Entry & Record Management
Document Preparation & Filing
Online Research
Basic Bookkeeping & Invoicing
Sage 50 (Basic)
REFRENCES
Eleith Neufville Simone Dryden
Email & Social Media Management
Inventory & Order Management
Communication & Organization
Adaptability & Problem-Solving
Team Collaboration
Graphic Design
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