Administrative IT Support Technician

Raz Frankel

Valley Stream, NY ***** 516-***-**** ***.*******@********************.*** linkedin.com/in/raz-frankel

Profile

A detail-oriented and creative administrative professional with over 2 years of experience in fast-paced environments. Currently pursuing a Computer Technician Networking Specialist certificate and actively developing skills in software and hardware support. Seeking an Information Technology role to apply technical aptitude and grow expertise. Education Computer Technician Networking Specialist Certificate (January 2026)

Hunter Business School Levittown, NY.

High School Diploma (June 2020)

Winston Prep Manhattan, NY

Technical Skills

●Hardware: Computer Repair & Upgrades, Motherboard/CPU Installation, Memory (RAM), Peripherals, Mobile Devices, Printer Installation & Configuration

●Networking: TCP/IP, LAN/WAN Router Configuration, Wireless Networks, Backup Management

●Operating Systems: Windows 10/11, macOS, Linux

●Software & Applications: Microsoft Office Suite, Google Workspace, Active Directory, Virtualization

●Languages (In Progress): HTML, CSS, Python

●Installation: Install and configure new printers, install drivers, and set up printers on networks.

●Install new hardware or software systems or components, ensuring integration with existing network systems.

●Test computer software or hardware, using standard diagnostic testing equipment and procedures.

●Printer Maintenance

●Back up network data

●Technical support: Provide technical support and training to end-users, help users troubleshoot printer issues, and maintain customer satisfaction.

●Install network software, including security or firewall software.

●Configure VPN router

●Remote desktop from one user to another

●Install and configure wireless networking equipment.

●Troubleshoot network or connectivity problems for users or user groups.

●Soldering Practice kit Radio Kit and Car Kit

Professional Experience

Warehouse Assistant Royo Bread CO INC January 2024 – May 2025

●Organized pallets and boxes to improve workplace safety and operational efficiency.

●Ensured food safety compliance by adhering to all standard operating procedures (SOPs) for products in the warehouse.

●Utilized a pallet jack to assemble orders and transport materials to correct destinations.

Administrative Assistant Century 21 KR Realty April 2022 – July 2023

●Managed incoming calls for two agents, accurately recording and relaying messages to the appropriate personnel.

●Handled digital and physical file management for critical documents, including lease agreements and short-sale packets.

●Streamlined office workflow by scanning, emailing, and digitally filing documents using a numerical labeling system.

Administrative Clerk Samjo June 2021 – November 2021

●Served as the primary point of contact for tenant communications across 10 buildings, addressing and documenting issues related to maintenance, pests, and heating/air.

●Coordinated resolutions by reporting complaints to superintendents, construction managers, and landlords.

●Managed essential paperwork, including filing leases and renewals, and distributing monthly statements.

Warehouse Associate Flaum’s November 2021 – January 2022

●Processed up to 50 wholesale orders daily by locating items, packaging them securely for shipment, and maintaining food safety protocols.

●Tracked inventory and reported daily stock levels to management to ensure accurate supply chain data

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