Data Management and IT Operations Leader

JAMES HAHN

PROFESSIONAL SUMMARY

A Professional leader with a Bachelor of Science in Business with a concentration in Information Systems. A retired Marine E-7 (GySgt) & Previous GG 7 Step 9 Police Officer & GG12 Step 3 Computer Systems Architect. Experienced Manager, Branch Chief, Program Manager, Logistician, Maintenance Manager, Senior Enlisted SNCO of Marines, Trainer, and Information Technologist with various agencies. Skilled in multi-agency and joint taskforce operations having worked with all Branches of the Military, DOD, DHA, DHS, NSA, Civil Service personnel.

CURRENT POSITION

Installation Technician III, 03/2025 – 06/2026

SHIPCOM.AI, Cherry Point, NC

•Installed and commissioned over 14,000 RFID & Bluetooth devices on various systems to meet client specifications.

•Conducted routine maintenance and troubleshooting on installed equipment.

•Collaborated with team members to improve installation processes and workflows.

•Trained junior technicians on best practices for equipment handling and safety protocols.

•Installed and configured new RFID & Bluetooth equipment and systems according to company standards.

•Served as mentor to new technicians, sharing best practices and technical knowledge to elevate team performance.

•Field Service Technician, 01/2023 - 03/2025

APEX, Cherry Point, NC

•Evaluated and resolved customer IS problems for over 4,000 civilian, contractor and military personnel

•Provided on-site technical support for customers, enhancing user satisfaction and system performance.

•Enhanced customer satisfaction by providing timely and efficient IT support for various hardware and software issues.

•Diagnosed and troubleshot hardware, software and network issues to ensure timely resolution and minimize downtime and Configured and tested new software and hardware.

Handyman, 08/2021 - 01/2023

Handyman4hire, LLC, Oriental, NC

•Provide cost estimates and invoices for 50+ projects requested by customer for Handyman services.

•I provided business & home repair services such as painting, pressure washing, plumbing, light electrical, drywall, tree services, and other construction services as needed for customers on a regular basis.

•Built and repaired decks, fences and sheds to improve overall appearance of homes.

Jr Cyber Security Analyst, 05/2021 - 08/2021

RMC, Cherry Point, NC

•Assisting with the development of system IA documentation to support certification of compliance to applicable standards including RMF and DCID 6/9

•Working with systems owners, government managers, and other stakeholders to manage cyber security requirements

•Maintaining records of such scans, as required by C&A guidelines, and assisted ISSO in responding to Information Assurance Vulnerability Alerts

(IAVAs) as necessary to address systems vulnerabilities

Information Systems Security Officer, 02/2020 - 05/2021

Unissant, Cherry Point, NC

•Implement and enforce all DoD IS and PIT system cybersecurity policies and procedures, as defined by cybersecurity-related documentation.

•In coordination with the ISSM, initiate protective or corrective measures when a cybersecurity incident or vulnerability is discovered and ensure that a process is in place for authorized users to report all cybersecurity related events and potential threats and vulnerabilities to the ISSO.

•Ensure that all DoD IS cybersecurity-related documentation is current and accessible to properly authorized personnel.

•Conducted risk assessments to identify vulnerabilities in network infrastructure., and managed incident response processes, ensuring timely resolution and minimal business impact.

EDUCATION

Bachelor of Science, Business with a concentration in Information Systems,

04/2014

University of Phoenix - Columbia, MD

GPA: 3.47GPA

AFFILIATIONS

• Freemason

CERTIFICATIONS

•Federal Law Enforcement (Mixed basic Police Training) Certification

•Security + CE (current) Good through 2028

VOLUNTEER WORK

•Boosted fundraising efforts, securing valuable donations through targeted campaigns. INTERESTS

•Gym Workouts

•Team Sports

TRAINING CLASSES

Windows Command Line class, Windows Power Shell class, SANS Security

Essentials class, Fiber Optic Theory/Maintenance Tech class, Breakup static Routing and Switching class, VMWare Install, Configure & Manage class,

Lean Six Sigma Green Belt Training class, Network + class, Security + class,

RH124 Red Hat System Administration I, Symantec DLP 15.0 Class, EMASS, DISA HBSS Admin, ePO 5.92/ 5.3, DISA ACAS 5.3,Tanium, Operations & Security Essentials, Tenable /Security Center.

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