Multi-Agent Swarm Engineer Technical Systems

ADAM M. MORRIS MASTER TECHNICAL RESUME ****

ADAM M. MORRIS

Glendale, AZ 623-***-**** ***********@*****.*** linkedin.com/in/adamconsultant TECHNICAL SYSTEMS & ENGINEERING IT INFRASTRUCTURE ELECTRONICS ROBOTICS & AUTOMATION

PROFESSIONAL PROFILE

Multidisciplinary technical professional with 20+ years of progressively responsible experience spanning enterprise and K-12 IT infrastructure, field engineering, systems integration, networking and communications, electronics repair, remote client delivery, technical support, and hands-on mechanical/electrical work. Proven record installing, configuring, integrating, testing, troubleshooting, repairing, and restoring hardware, software, networks, communications, power, and electronic systems across distributed environments. Strong practical foundation in Windows Server, Active Directory, Group Policy, Microsoft 365/Exchange, VMware/vSphere, DNS/DHCP, Cisco switching/routing, LAN/WAN, VLANs, wireless, VoIP, VPN/firewalls, fiber/Ethernet-associated infrastructure, endpoint support, SQL/LDAP, SSO/SAML/ADFS, secure FTP, and remote support. Hands-on electronics capability includes AC/DC principles, digital-multimeter diagnostics, circuit boards, soldering/desoldering, wiring/harnesses, power supplies, relays/fuses, electronic controls, UPS/power, 12V automotive electrical systems, and solar/LiFePO4 power. Broad technical foundation is directly transferable to robotics, automation, intelligent equipment, engineering-technician, field-service, and systems- integration environments.

TARGET FUNCTIONS: Remote / Home-Based Technical Roles • Remote Technical Support • Remote Service Engineering • Remote IT Infrastructure • Systems Administration • Systems Engineering • Field Engineering / Field Service • Systems Integration • Network / Communications Support • Electronics / Engineering Technician • Robotics / Automation / Mechatronics • AV Systems • Additive Manufacturing / 3D Printing

CORE TECHNICAL EXPERTISE

Remote Work / Remote Jobs - Primary Target: Remote Jobs • Remote Work • Home-Based Technical Roles • Remote Technical Support • Remote Service Engineering • Remote Systems Administration • Remote Infrastructure Support • Remote Diagnostics • Remote Troubleshooting • Remote Desktop / Virtual Support • Remote Client Delivery • Distributed Teams • Virtual Customer Support • Remote Training • Home-Based Field Service • Regional / Nationwide Travel

AI / AI Agents / Workflow Automation: Generative AI • AI Agents • Agentic Workflows • Prompt Engineering • Structured Prompting • Prompt / Template Building • Multimodal AI • Conversational AI • Context-Aware Workflows • Semantic / Knowledge Retrieval • AI-Assisted Research • AI- Assisted Troubleshooting • AI-Assisted Technical Documentation • AI-Assisted Scripting • Low-Code / No-Code Automation • Workflow Automation • Task Orchestration • Human-in-the-Loop Automation • Adaptive Workflows • Process Optimization CAD / 3D Printing / Additive Manufacturing / Prototyping: CAD • 3D Modeling • Additive Manufacturing • 3D Printing • FDM / FFF • Resin / SLA • Slicer Software • Slicing • STL / 3MF Files • G-code-Adjacent Workflows • Rapid Prototyping • Prototype Development • Custom-Part Design • Part Modification • Reverse Engineering / Fit Replication • Functional Part Fabrication • Multi-Material / Multi-Color Printing • PLA • PETG • ABS • ASA • TPU • Nylon • Carbon-Fiber-Reinforced Filament • Composite Filaments • Supports / Infill • Layer Height • Print Orientation • Tolerances / Fit • Bed Leveling • Nozzle / Extruder / Hotend • Calibration • Print Troubleshooting • Post-Processing • On-Demand Part Production • Metal / Aluminum Part Design for Fabrication

Robotics / Mechatronics / Automation: Robotics Systems • Mechatronics • Electromechanical Systems • Servo Motors • Servos • Stepper Motors • Actuators • Encoders • Sensors • Limit Switches • Proximity Sensors • Motor Controllers • Brushless DC Motors • Motion Control • Kinematics Concepts • Teleoperation / Remote Control • Automated Equipment • Electronic Controls • Machine Troubleshooting • Preventive / Corrective Maintenance • Functional Testing • System Integration • Wiring / Power Distribution • Epoxy / Adhesive Bonding • Mechanical Assembly Drone / UAV / UAS / Aerial Robotics: Drones • UAV • UAS • Unmanned Aircraft Systems • Aerial Robotics • Flight Controllers • ESCs • Brushless Motors • LiPo Batteries • GPS / GNSS • IMU / Gyroscopes • Telemetry • RF Control Links • Remote / FPV Systems • Camera / Gimbal Systems • Sensors • Propulsion Systems • Wiring / Power Distribution • Firmware Configuration • Field Repair / Troubleshooting • Payload / Accessory Integration

Audio / Visual / Live Sound / Event Technology: Audiovisual Systems • AV Integration • Live Sound • Event Audio • PA Systems • Soundboards • Mixing Consoles • Equalization (EQ) • Gain Structure • Audio Signal Flow • Microphones • Amplifiers • Speakers • Projectors • Televisions / Displays • Video Systems • Digital Signage • Classroom / Presentation Technology • HDMI / DisplayPort • XLR / TRS / RCA Cabling • AV Distribution • Equipment Setup • Cable / Signal Troubleshooting • Electronic AV Repair Electronics / PCB / Board-Level Repair: Ohm's Law • AC / DC Circuits • Digital Multimeters • Voltage / Resistance / Continuity Testing • Polarity / Voltage Drop • Analog / Digital Electronics • Printed Circuit Boards (PCB) • Motherboards • Integrated Circuits (ICs / Chips) • SMD / Through-Hole Components • Soldering / Desoldering • PCB Rework • Capacitors • Resistors • Diodes • Transistors • Relays • Fuses • Voltage Regulators • Power Supplies • Connectors / Traces • Wiring / Harnesses • Board-Level Fault Isolation • Component Replacement • Post-Repair Functional Testing Network / Communications / Security Infrastructure: TCP/IP • Cisco Switching / Routing • LAN / WAN • VLANs • Wireless • Fiber / Ethernet • VoIP / Unified Communications • Cellular / Mobile • Radio / RF-Adjacent Communications • PA / Communications • Cabling / Connectivity • PoE • CCTV / IP Cameras • Video Surveillance • NVR / DVR • Security Cameras • Monitors / Displays • Access-Control-Adjacent Systems • Low-Voltage Infrastructure • NOC Collaboration

IT Infrastructure & Systems: Windows Server • Active Directory • Group Policy • Microsoft 365 / Exchange • VMware / vSphere • Virtualization • DNS / DHCP • VPN / Firewalls • Endpoint Administration • Endpoint Security • Backups / Recovery • Imaging / Deployment • Citrix / Remote Desktop

• Windows / macOS / Linux • High Availability / Redundancy Concepts • Monitoring • Distributed Environments • Legacy Systems Support Systems Integration & Remote Delivery: Technical Assessments • Site / System Readiness • Installation / Configuration • Systems Integration • Testing / Validation • Change / Cutover Support • SQL / LDAP • SSO / SAML / ADFS • Secure FTP • Client Implementations • Production Stabilization • Interoperability • Cross-Platform Support • Technical Documentation • Remote Deployment • Issue / Dependency Tracking Mobile / Portable Device Hardware: Smartphones • Tablets • Portable Electronics • Screen / Digitizer Replacement • Battery Replacement • Charging Ports • Cameras • Speakers / Microphones • Flex Cables • Connectors • Device Teardown / Reassembly • Mobile Hardware Diagnostics • Component / Module Replacement • Data / Power Connectivity • Functional Testing • Repair Verification Appliance / Electronic Controls / Equipment Repair: Major Appliances • Appliance Control Boards • Electronic Controls • Sensors • Thermistors • Relays • Fuses • Heating Elements • Motors • Pumps • Solenoids • Valves • Switches • Wiring Harnesses • Power Supplies • Error-Code Diagnostics

• Service Troubleshooting • Component Replacement • Electrical / Mechanical Fault Isolation • Return-to-Service Testing Field / Mechanical / Power: Preventive & Corrective Maintenance • Hand / Power Tools • Rack-and-Stack • Hardware Installation • Equipment Diagnostics • UPS / Power • Solar / LiFePO4 • Battery Banks • Inverters / Controllers • 12V Automotive Electrical • OBD-II Diagnostics • 120 / 240V Equipment-Power Troubleshooting • Fuse / Breaker Distribution • Cable Fabrication / Termination • Mechanical Troubleshooting • Fabrication / Welding Exposure • Material Handling • Equipment Installation • Field Service ADAM M. MORRIS MASTER TECHNICAL RESUME 2026

Leadership / Service / Documentation: Help Desk Leadership • Team Supervision • Escalation Support • Client Liaison • Vendor / Contractor Coordination • Technical Documentation • Issue Tracking • Project Status • Customer Training • Root-Cause Isolation • Return-to-Service Verification

• Multi-Site Support • Customer-Facing Technical Support • Independent Troubleshooting CAREER HIGHLIGHTS

• Served as technical lead and client liaison for approximately 40 U.S. school districts at Pearson, supporting geographically distributed enterprise implementations from discovery and readiness through configuration, testing, launch, escalation, stabilization, and ongoing support.

• Promoted through progressively responsible IT Technician I, IT Technician II, and Team Lead responsibilities during an eight-year Glendale Elementary School District career supporting approximately 22 schools, administrative offices, and district facilities.

• Provided hands-on systems, network, telecommunications, hardware, and field support across approximately 20 Litchfield Elementary School District locations, including schools, offices, transportation, maintenance, and remote sites.

• Led infrastructure/support operations and served as an escalation resource at Tolleson Elementary School District while remaining actively involved in server, network, communications, endpoint, A/V, UPS/power, and field troubleshooting.

• Extensive board/device-level electronics and hardware troubleshooting experience using digital multimeters, wiring diagrams, component testing, soldering/desoldering, cable/connector repair, and disciplined fault isolation rather than relying solely on whole-unit replacement.

• Experienced working independently in remote and distributed environments with strong documentation, prioritization, client communication, issue ownership, and follow-through. PROFESSIONAL EXPERIENCE

TECHNOLOGICAL CONSULTANTS ON DEMAND LLC

Owner / Electronics, IT & Technical Systems Consultant (Part-Time), September 2019 - September 2026 Glendale, Arizona

• Owned and operated an independent technical-services business providing remote and on-site IT support, electronics repair, systems installation, networking, hardware configuration, equipment troubleshooting, cabling/connectivity work, customer communication, and end-to-end technical problem solving for residential and small-business clients.

• Diagnosed, repaired, configured, upgraded, assembled, integrated, and tested computers, electronic devices, network equipment, audiovisual systems, appliance-control electronics, power-related equipment, and other technology systems; managed work from intake and fault isolation through corrective action and return-to-service verification.

• Applied Ohm's Law and digital-multimeter testing to AC/DC voltage, resistance, continuity, polarity, voltage drop, wiring, connectors, grounds, fuses, relays, resistors, capacitors, power supplies, electronic controls, solder joints, and circuit-board faults; performed soldering/desoldering, component replacement, connector repair, and post-repair functional testing.

• Built, installed, maintained, and troubleshot solar/LiFePO4 DC power systems including battery banks, series/parallel configurations, fuse/breaker distribution, controllers, inverters, wiring, connectors, and DC loads; performed practical troubleshooting of 120/240V equipment-power issues as non-licensed electrical work.

• Performed extensive automotive electrical/electronic and mechanical troubleshooting, including 12V power distribution, parasitic battery drain, starting/charging circuits, fuse blocks, relays, sensors, control modules, wiring harnesses, grounds, connectors, lighting/accessories, and electronically controlled systems using DMM, OBD-II/factory diagnostic tools, wiring diagrams, and systematic circuit tracing.

• Used hand tools, power tools, electronic test equipment, wiring diagrams, technical documentation, and methodical troubleshooting to trace faults from source through wiring, connectors, controls, components, networks, and loads; documented work and verified proper operation before return to service. CAREMORE HEALTHCARE

Case Manager (Remote), September 2019 - August 2020 Remote

• Worked independently in a fully remote environment managing patient-access and care-coordination workflows, documentation, outbound follow-up, scheduling, insurance eligibility/benefit verification, data accuracy, confidentiality, and cross-functional communication.

• Coordinated with patients, families, physician offices, healthcare providers, insurers, clinical teams, and internal departments; maintained clear records, prioritized simultaneous cases, escalated concerns appropriately, and kept time-sensitive work moving.

• Demonstrated strong remote-work discipline, customer communication, case ownership, data-entry accuracy, issue tracking, and dependable follow-through transferable to remote technical support, operations, service-desk, and customer-success environments.

FAMILY CAREGIVING

Full-Time Live-In Caregiver, September 2019 - August 2026 Glendale, Arizona

• Stepped away from full-time technology employment for sustained family caregiving while maintaining limited part-time technical and remote professional work; managed scheduling, transportation/logistics, documentation, property/equipment coordination, outside services, and changing priorities. Responsibility concluded in 2026; fully available for long-term employment. PEARSON EDUCATION

Solutions Architect / Online Curriculum Engineer, April 2015 - September 2019 United States - K-12 Client Delivery / Remote

& Client-Facing Support

• Served as technical lead and client liaison for approximately 40 U.S. school districts, supporting complex enterprise implementations and geographically distributed client environments from discovery and technical requirements through configuration, testing, launch, escalation, stabilization, and ongoing support. ADAM M. MORRIS MASTER TECHNICAL RESUME 2026

• Conducted technical assessments and network/system readiness reviews; diagnosed LAN/WAN, network hardware, server, security, application, identity, connectivity, and systems-integration dependencies while coordinating with Network Operations, district IT teams, engineers, developers, support organizations, and vendors.

• Supported secure FTP, SQL/LDAP, SSO/SAML/ADFS, identity/data integrations, and related systems requiring careful configuration, testing, validation, troubleshooting, implementation planning, change coordination, and post-deployment stabilization.

• Owned high-impact client issues and translated complex technical findings into clear actions, risks, dependencies, project status, corrective steps, and resolution plans for technical and nontechnical stakeholders.

• Maintained detailed implementation records, test results, issue tracking, corrective-action documentation, project status, risks, dependencies, and client communications while working effectively with distributed teams and remote support workflows. TOLLESON ELEMENTARY SCHOOL DISTRICT

Technology Specialist III / Team Supervisor, July 2014 - April 2015 Tolleson, Arizona

• Led day-to-day technology support and infrastructure operations while supervising workflow, escalations, field deployments, documentation, service continuity, equipment replacement, and restoration of user-impacting services.

• Administered and troubleshot Cisco switching, wireless, VPN, VoIP/telecommunications, Windows Server, Active Directory, Exchange, VMware/vSphere, DNS/DHCP, endpoint security, backups, UPS-supported equipment, classroom/A/V systems, and related infrastructure.

• Served as senior escalation resource for complex equipment, network, server, communications, and end-user technology issues using logs, monitoring information, vendor documentation, diagnostic testing, and repeatable fault-isolation methods.

• Coordinated technicians, vendors, contractors, purchasing, equipment installation/replacement, preventive maintenance, inventory, technical records, and project/service status. LITCHFIELD ELEMENTARY SCHOOL DISTRICT

Systems Technician II, June 2012 - July 2014 Litchfield Park, Arizona

• Provided hands-on systems, network, telecommunications, hardware, and field support across approximately 20 schools, district offices, transportation locations, maintenance facilities, and remote sites; traveled throughout the district to inspect, diagnose, repair, replace, configure, test, and restore technology services.

• Supported Cisco switches/VLANs, WAN connectivity, wireless infrastructure, Cisco Unified Communications/VoIP, SonicWall firewall/VPN, Active Directory, Exchange, Citrix/Remote Desktop, system imaging, servers, endpoints, and mixed Windows/macOS/Linux environments.

• Helped plan and administer a district-wide telecommunications transition from Cisco VoIP handsets to T-Mobile cellular service, including device/SIM provisioning, account lifecycle administration, configuration, troubleshooting, testing, documentation, user communication, and support.

• Supported database/SQL-backed school-transportation technology, live GPS, onboard video/audio, and driver communications; coordinated vendors and maintained technical records for reliable field operations.

• Performed preventive/corrective maintenance, hardware replacement, equipment installation, upgrades, testing, staff training/support, vendor coordination, and restoration of service across a distributed environment. DYSART UNIFIED SCHOOL DISTRICT

Technology Systems Specialist, March 2012 - June 2012 Surprise, Arizona

• Installed, configured, and supported Windows Server, Active Directory, Exchange, DNS/DHCP, SonicWall firewall/VPN, endpoint protection, Dell PowerEdge servers, UPS equipment, Polycom VoIP, workstations, and related communications infrastructure.

• Performed rack-and-stack deployment, hardware installation/replacement, preventive maintenance, system configuration, imaging, troubleshooting, documentation, field support, and end-user assistance.

• Maintained safe, secure, effective operation of assigned-site technology systems while responding to equipment, connectivity, account, endpoint, and user-impacting issues.

GLENDALE ELEMENTARY SCHOOL DISTRICT

Information Technology Technician I / Information Technology Technician II / Team Lead, July 2004 - July 2012 Glendale, Arizona - District-Wide Support Across Approximately 22 Sites

• Promoted through progressively responsible IT Technician I and IT Technician II/Team Lead roles during an eight-year technology career supporting approximately 22 schools, administrative offices, and district facilities; combined hands-on electronics, computer hardware, network/communications infrastructure, field service, Help Desk operations, preventive/corrective maintenance, customer support, and technical leadership.

• Installed, configured, maintained, upgraded, diagnosed, repaired, and restored computers, servers, network equipment, telecommunications systems, audiovisual/classroom technology, electronic hardware, and associated infrastructure including Cisco switching/routing, LAN/WAN, wireless, fiber/Ethernet, telephony/VoIP, cabling, UPS/power equipment, printers, SmartBoards, and projectors.

• Performed extensive hands-on electronics and hardware diagnosis/repair involving Windows PCs, laptops, Apple Macintosh/iMac/eMac systems, televisions, projectors, radios, PA/communications equipment, A/V systems, motherboards, power-related assemblies, memory, storage, wiring, connectors, electronic control boards, and other electronically controlled equipment.

• Used digital multimeters and electronic test methods to diagnose voltage, resistance, continuity, wiring, connection, component, and power-related problems; tested resistors, capacitors, circuit boards, solder joints, connectors, and wiring while applying systematic electrical/electronic fault-isolation techniques. ADAM M. MORRIS MASTER TECHNICAL RESUME 2026

• Performed soldering/desoldering, repaired damaged solder joints, replaced failed electronic components and circuit boards, and rebuilt functioning units using compatible known-good parts from non-serviceable equipment when appropriate; diagnosed problems at component, board, device, communications, network, and system levels.

• Supported electronic security/automation systems, automated lighting controls, PA/communications systems, A/V equipment, networking infrastructure, UPS/power-supported technology, and other electronically controlled systems deployed throughout district facilities.

• Provided district-wide field technical support, traveling between sites to inspect, diagnose, repair, replace, install, configure, test, and restore equipment/services; balanced planned deployments and maintenance with urgent outages, classroom interruptions, communications problems, equipment failures, and other service-impacting incidents.

• As Team Lead, coordinated Help Desk priorities, technician activities, field assignments, projects, inventory, equipment deployment, vendors, escalated repairs, technical documentation, and service restoration while remaining actively involved in difficult hands-on troubleshooting.

GLENDALE ELEMENTARY SCHOOL DISTRICT

Warehouse / Food Service / Transportation, June 2000 - July 2004 Glendale, Arizona

• Supported district transportation, warehouse, food-service, receiving, inventory, and logistics operations before advancing into Information Technology.

• Operated large delivery vehicles, refrigerated/box trucks, forklifts, pallet jacks, carts, and material-handling equipment; loaded/unloaded and delivered supplies, maintained receiving/inventory records, and performed routine vehicle/equipment inspections and basic maintenance.

• Worked safely in physically demanding multi-site operational environments requiring reliability, route/logistics awareness, equipment handling, time management, and coordination. SELECTED HANDS-ON INDUSTRIAL, ELECTRICAL & MECHANICAL EXPERIENCE

• Commercial construction / industrial-site experience includes core drilling, fabrication/welding exposure, protective pipe/rail work, drywall/framing, flooring, doors, insulation, electrical work, HVAC/ducting, material handling, equipment installation, roofing exposure, and general repair support in active work environments.

• Practical mechanical background includes automotive/equipment repair, mechanical troubleshooting, engine/component repair assistance, hand/power tools, fabrication, wiring/connectors, 12V electrical systems, battery/power distribution, fuse-block work, and electronically controlled vehicle equipment.

• Hands-on low-voltage and cable work includes network/data-port termination, Ethernet/fiber-associated infrastructure support, cable fabrication/termination, custom connector/plug assembly, wiring/harness repair, fuse-block/12V wiring, and reading technical drawings/wiring diagrams.

• Broad facilities and maintenance aptitude includes plumbing/HVAC-duct work, basic electrical troubleshooting, cabinets/finish work, construction repair, equipment inspection, material handling, and practical diagnosis of physical systems. REMOTE & CLIENT-FACING STRENGTHS

• Experienced working independently in remote and geographically distributed environments while maintaining clear communication, accurate documentation, timely follow-up, and dependable ownership of technical issues, implementations, cases, and customer requests.

• Comfortable managing simultaneous calls, tickets, records, escalations, support requests, project tasks, and documentation while prioritizing urgent items and maintaining professional customer service.

• Able to communicate effectively with administrators, teachers, customers, patients, families, providers, insurers, vendors, engineers, developers, technicians, and project teams; skilled at translating complex technical or sensitive information into clear next steps.

• Broad technical background supports rapid adoption of new remote-work platforms, ticketing systems, collaboration tools, case- management systems, customer-service applications, monitoring tools, and technical workflows. EDUCATION, CREDENTIALS & PROFESSIONAL DEVELOPMENT

PHOENIX COLLEGE: Associate Degree, Information Technology, With Honors, May 2008 • Phi Theta Kappa National Honor Society

NORTHERN ARIZONA UNIVERSITY: Additional undergraduate coursework toward bachelor's degree; degree not conferred CURRENT CREDENTIALS: Valid Arizona Driver License (Class D; motorcycle endorsement) • Arizona DPS/FBI Fingerprint Clearance Card

PREVIOUSLY EARNED CERTIFICATIONS: CompTIA A+ and CompTIA Network+ (not current) SELECTED TRAINING / DEVELOPMENT: Windows System Administration Training • Citrix Training • Arizona Technology Summit

• Arizona CIO/CTO Forum • Landmark Leadership Education RECOGNITION & COMMUNITY SERVICE

Glendale Elementary School District Crystal Leap Frog Award - annual employee recognition for exceptional service • District-wide food-drive leadership supporting local food banks • Big Brothers/Big Sisters "Wings for a New Generation" community involvement

Contact this candidate