Compassionate CNA Patient Care Specialist

Glenda Tagle

Tampa, FL ***** 813-***-**** *****.******@*****.***

PROFESSIONAL

SUMMARY

Accomplished CNA with expertise in patient care and vital signs monitoring, honed at Home Instead Senior Care Home. Demonstrated compassion and empathy, enhancing patient satisfaction. Proven ability in time management and problem-solving, achieving a 20% increase in patient satisfaction scores. Skilled in electronic charting and fostering positive relationships through active listening. SKILLS • Time management

• Patient care

• Vital signs monitoring

• Compassion and empathy

• Attention to detail

• Compassionate communication

• Complex Problem-solving

• Emergency response

• Multitasking and organization

• Problem-solving

• Active listening

• Flexibility and adaptability

• Electronic charting

WORK HISTORY CNA 12/2024 to CURRENT

Alexia Baker H Tampa, FL

Assisted patients with daily living activities, promoting independence and dignity.

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Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

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Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

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Enhanced patient satisfaction by providing compassionate and attentive care.

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CNA 08/2023 to CURRENT

Home Instead Senior Care Home Tampa, FL

Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

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Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

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Provided emotional support for patients during challenging times, fostering a positive healing environment.

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Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.

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Reduced patient stress levels through effective communication and active listening skills.

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Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

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Helped clean and prepare patient consultation rooms to maintain hygiene standards

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Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

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Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

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Helped patients with self-feeding and assisted feeding, based on individual needs.

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• Facilitated personal hygiene management, feeding and ambulation. Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

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CNA 12/2016 to 07/2023

Self-employeed Tampa, FL

Assisting with Activities of Daily Living (ADLs):This includes bathing, grooming, toileting, dressing, and eating.

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Monitoring Vital Signs: Taking and recording blood pressure, pulse, temperature, and other measurements.

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Basic Medical Care and Support: Assisting with wound care, turning and repositioning patients, and helping with transfers (e.g., from bed to wheelchair).

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Maintaining Patient Environment: Ensuring cleanliness and sanitation in the patient's living area.

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Documentation and Communication: Recording services provided and relaying patient information to nurses and other healthcare professionals.

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• Companionship: Providing emotional support and social interaction. HOUSEKEEPER/SUPERVISOR 03/2014 to 2016

Excell Staffing Tampa, FL

Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.

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• Managed team productivity and workflow to exceed quality standards. Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

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Optimized resource utilization by effectively scheduling staff shifts according to workload demands.

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Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.

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• Worked with front desk to respond promptly to all guest requests. Implemented safety protocols and trained staff on proper handling of chemicals to minimize accidents and injuries.

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• Evaluated employee performance and developed improvement plans.

• Communicated repair needs to maintenance staff.

Reduced guest complaints through proactive identification and resolution of potential issues within the facilities.

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Ensured high-quality standards were met by regularly inspecting rooms and public spaces for cleanliness and orderliness.

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Managed inventory levels, ensuring adequate supplies were available for daily operations without excess waste or shortage.

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Resolved guest concerns promptly and professionally, fostering positive relationships and repeat business opportunities.

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Evaluated employee performance, providing constructive feedback for continuous improvement in service delivery.

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Increased staff retention rates by fostering a supportive work environment focused on professional growth opportunities.

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HOUSEKEEPER/PUBLIC AREA 01/2010 to 03/2012

Hilton Tampa Downtown Tampa, FL

• Disinfected and mopped bathrooms to keep facilities sanitary and clean. Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

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Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

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• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors. Maintained a spotless environment for guests through diligent daily housekeeping tasks.

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Used chemicals by following safety protocols and procedures to avoid burns and injuries.

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Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

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Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

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Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

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• Disposed of trash and recyclables each day to avoid waste buildup. Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

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Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

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Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

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HOUSEKEEPER 10/2008 to 12/2011

Grand Hyatt Tampa Bay Tampa, FL

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

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Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.

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• Dusted picture frames and wall hangings with cloth.

• Adhered to professional house cleaning checklist. EDUCATION Business Administration 03/2004

Lyceum of The Philippines, Manila Philippines

Major in Marketing

LANGUAGES Tagalog

Native or Bilingual

Spanish

Limited Working

English

Native or Bilingual

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