Administrative Executive & Customer Service Specialist
Resume:
Elizama Rodriguez Ortega
Tampa, FL ***** 813-***-**** ***********@*****.*** ****************@*****.*** PROFESSIONAL PROFILE
Dynamic, highly committed, and energetic professional with a strong background in administrative operations, customer service, and financial management. Proven adaptability across corporate and military environments, combining rigorous technical education with exceptional dedication, multilingual capabilities, and a relentless drive for operational excellence. CORE SKILLS & EXPERTISE
Customer Service (Medicare, Retail), Bilingual Support (English/Spanish), Client Relations Financial Recordkeeping, QuickBooks, Advanced Excel, Microsoft Access, Data Entry Executive Support, Schedule Coordination, Document Preparation, Office Management Team Leadership, Inventory Control, POS Operations, Compliance & Protocol PROFESSIONAL EXPERIENCE
Bilingual Customer Service Representative (Medicare Program) Maximus Tampa, FL 09/2026 - Present
Deliver high-quality bilingual support and guidance to Medicare beneficiaries, addressing complex inquiries regarding program benefits, eligibility, and claims with utmost accuracy and empathy. Navigate multiple secure digital platforms and databases simultaneously to resolve client issues efficiently while adhering strictly to federal compliance and privacy standards. Maintain detailed records of customer interactions, process sensitive information securely, and provide clear, professional communication under high-volume operational demands. Cashier / Customer Service Representative
Sprouts Farmers Market Tampa, FL 09/2025 - 07/2026 Operated point-of-sale (POS) systems with absolute precision, managing high-volume cash and electronic transactions, reconciliation, and adherence to store policies. Provided exceptional customer service, swiftly addressing client concerns, resolving transaction discrepancies, and earning organizational recognition for excellence in customer care. Collaborated with store associates to maintain rigorous inventory standards, stock merchandising, and optimize front-end workflow efficiency.
Executive Assistant
Post Office of Cuba Havana, Cuba 07/2022 - 08/2024 Advanced to this executive role through internal promotion following two years of exceptional performance as a Bookkeeper within the same enterprise. Managed complex executive schedules, travel itineraries, and cross-departmental meeting coordination using Google Workspace and collaborative tools. Drafted executive reports, meeting minutes, and corporate communications while safeguarding sensitive information with strict confidentiality and precision. Bookkeeper
Post Office of Cuba Havana, Cuba 01/2020 - 06/2022 Maintained general ledgers, financial reporting, and database maintenance using QuickBooks, ensuring total compliance with corporate accounting standards.
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Executed high-volume data entry operations, financial reconciliations, and spreadsheet consolidation using advanced Microsoft Excel and Access databases. Demonstrated rigorous attention to detail and analytical skills, laying the groundwork for a promotion to Executive Assistant.
Assistant Manager
Dollar Tree Tampa, FL 11/2024 - 01/2025
Supervised daily store operations, managed shift scheduling, assisted with staff training, and oversaw cash handling and inventory control procedures. Ensured merchandising standards and customer satisfaction metrics were consistently met in a fast-paced retail environment.
Note: Position concluded as employment was interrupted due to enlistment and departure for U.S. Navy boot camp.
MILITARY SERVICE
Hospital Corpsman (HM) / Yeoman Duties Rank: E2, Seaman Apprentice U.S. Navy Enlistment: 11/2024 - Discharge: 06/2025 Completed rigorous initial training phases, demonstrating high discipline, adaptability, and resilience under military standards.
Performed specialized administrative duties including Yeoman tasks, managing military records, correspondence, and documentation.
Selected and served with distinction as the Platoon Flag Bearer (Abanderada), leading unit formations with pride and honor.
Received an honorable discharge during initial training/boot camp due to an unforeseen health issue that precluded continued active service.
EDUCATION & LANGUAGES
Bachelor of Science in Computer Science Engineering UCI, Havana, Cuba 2020-2024 High School Diploma Ramón Infante Garcia, Guantánamo, Cuba 2017-2020 Languages: Spanish (Native), English (Fluent), Italian (Advanced), Japanese (Intermediate) Certifications & Achievements: 3rd Level Certification: Chiropractic Massage, Therapeutic Techniques, & Chinese Acupuncture; Recognized for Excellence in Customer Service (Sprouts); U.S. Navy Flag Bearer (Abanderada). Residency: Tampa, FL.
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