Customer Support & Remote Banking Representative

Summary

Knowledgeable with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences. Authorized to work in the US for any employer

Work experience

Healthcare Customer Service Representative

State Collection Service • Remote

June 2026 to Present

• Answer phone calls, emails, and chat messages regarding benefits, copays, and billing.

• Log all interactions accurately in electronic health record (EHR) or customer relationship management (CRM) systems

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Customer Service Represenative

Walmart • Evans, GA

October 2023 to April 2026

Greeting customers, answering questions, and providing assistance with purchases and inquiries. Handling cash, credit, and debit transactions accurately and efficiently. Processing returns and refunds according to company policy. Keeping the front end area clean, organized, and presentable. Ensuring adherence to all company policies and procedures, including those related to cash handling and customer interactions.

Customer Service Associate

Walmart • Augusta, GA

October 2023 to April 2026

• Greeting customers, answering questions, and providing assistance with purchases and inquiries.

• Handling cash, credit, and debit transactions accurately and efficiently.

• Processing returns and refunds according to company policy.

• Keeping the front end area clean, organized, and presentable.

• Ensuring adherence to all company policies and procedures, including those related to cash handling and customer interactions.

Required Skills and Abilities:

Instacart Shopper/Driver

Instacart • Augusta, GA

October 2023 to March 2025

Remote Banking Financial Services Represenative

Bank of America

September 2022 to October 2023

Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships. Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients. Enhanced customer relationships with personalized service and addressing individual concerns promptly. Collaborated with team members to achieve sales targets and improve overall branch performance. Assisted clients in navigating complex financial situations, offering solutions that met their unique needs. Keyera Smith

+1-706-***-**** / ***************@*******.*** / Augusta, GA 30906 Managed customer inquiries regarding financial products and services, ensuring accurate information delivery. Financial Customer Service Representative

TELEPERFOMANCE USA • Remote

September 2022 to October 2023

Responsible for servicing the needs of bank customers by processing transactions efficiently, professionally and accurately. Accountable for balancing customer account information. Effective customer service performance required to maintain bank's image.

Money Services Associate

Walmart • North Augusta, SC

April 2018 to July 2022

Assisting customers in initiating domestic and international money transfers. Verifying the identity of senders and recipients.

Ensuring compliance with regulatory requirements.

Providing information and guidance on available transfer options. Handling cash transactions, ensuring accuracy in counting and recording funds received and disbursed. Maintaining accurate and up-to-date transaction records. Reporting any suspicious transactions or activities to the appropriate authorities as per regulatory guidelines. Education

General Studies (High School Diploma)

Westside High School • Augusta, GA

August 2012 to May 2016

High school diploma

Augusta, GA

August 2012 to May 2016

Upper secondary education

High school diploma or GED

Skills

Medical scheduling Interviewing Task prioritization Phone answering Workday Clear language communication Sales follow-up Antivirus software Data entry Financial sales Medical office experience Janitorial experience English Time management Microsoft Excel Google Docs Teaching financial management skills Medical insurance coverage verification Client relationship development Medical terminology Financial retirement planning Manufacturing company experience Customer issue escalation Customer communication Unloading Heavy lifting Patient interaction Financial education Microsoft Outlook Warehouse sorting Customer support experience within healthcare industry Improving customer support response time - Customer support response time improved (1-5%) Filing Call center agent experience Computer skills Computer operation Patient care Delivery driver experience Ethernet Professionalism Conducting sales calls Financial services Cleaning Experience Live chat Communication skills Office experience Teamwork Payment processing Driving Service scheduling Calm under pressure Employee relationship building

Managing teams in a customer support role - Largest customer support team managed (More than 20 team members)

Medicare Phone communication Health insurance verification via electronic systems Warehouse experience Problem Resolution Customer service Cash Handling Manual handling Nutrition Word processing Call center experience Customer complaint resolution Technical troubleshooting support Greeting customers Schedule management Microsoft Office Computer literacy Phone etiquette Interpersonal skills Organizational skills Moving Patient consultations Handling patient inquiries Client services experience within healthcare industry Customer inquiry handling High volume recruitment 10 key typing Typing Customer Relations Sales lead qualification Microsoft Word Grammar Experience Talent acquisition E-commerce Appointment scheduling Client interaction via phone calls Financial concepts Sales Team scheduling Customer relationship building Record keeping Order Entry Sanitation procedures Box truck Lead generation Project documentation

Customer support experience within government industry Windows Customer support Outdoor work Problem-solving Attention to detail Technical Proficiency Languages

English

Certifications

Property & Casualty License

Driver's License

Guard Card

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