Telecom Billing & Circuit Analyst
Resume:
David P Black
Toms River,NJ *****
******-****@*******.***
Glotel,Inc (07/2025-6/15/2026)
Data Circuit Analyst
• Research circuits for updates
• Update spreadsheets with updated circuit information
• Prepare Smartsheets for loading into NI2 system
• Research for disconnect of data circuits
• Attend circuit data meetings regarding updates
• Update various systems for Astound
• Create new accounts for database management
• Verify active data accounts
MetTel Communications (9/2021- 2/2025)
Enterprise Billing Analyst
• Managed and responded to billing-related support tickets from Invoice Analysts.
Used SAP tools for financial forecasting
• Processed customer billing credits and adjustments with accuracy and timeliness.
• Conducted customer-facing billing review meetings to resolve issues and ensure clarity.
• Performed updates and maintenance in the Bruin billing system.
• Created detailed reports using Microsoft Excel, including pivot tables and advanced
formulas for data analysis.
• Maintained and updated customer account hierarchies based on internal and client
requests.
• Provided asset management support for wireless devices, SIM cards, and related
equipment.
• Managed site code updates as requested by internal teams or clients.
• Reviewed and analyzed customer invoices for accuracy and compliance.
• Collaborated with cross-functional departments to resolve complex billing issues.
• Supported billing operations for government accounts, ensuring adherence to regulatory
Standards.
Tech Mahindra Inc, (10/2017-6/2021)
Telecom Expense Management Analyst
• Oversaw invoice management for both wireless and wireline accounts, ensuring accuracy and timely processing.
• Placed MACD (Moves, Adds, Changes, and Disconnects) requests for wireline circuits,
coordinating with vendors and internal teams.
• Generated and maintained comprehensive reports to support wireless and wireline operations.
• Delivered training sessions on MDSL TEM (Telecom Expense Management) software to internal stakeholders.
• Managed the full lifecycle of telecom assets, including provisioning, inventory updates, and decommissioning for both wireless and wireline circuits.
• Updated the TEM platform to reflect accurate and up-to-date inventory and lifecycle statuses.
• Led Business-As-Usual (BAU) calls for teams based in the U.S. and Mexico to review ongoing vendor and service issues.
• Functioned as a liaison with wireless and wireline vendors to resolve invoice discrepancies and portal-related concerns.
• Collaborated with vendors to deliver end-user training and support.
• Maintained and regularly updated dashboard reports to track telecom metrics and vendor performance.
Wireless Network Group, Wayne, NJ (4/2017 – 9/2017)
Project Control Administrator (Temp Job)
• Created and submitted trouble tickets on behalf of the Wireless Network Group (WNG) to address site issues promptly.
• Scheduled and coordinated field crews for on-site work and issue resolution.
• Monitored and updated trouble tickets throughout their lifecycle to ensure accurate tracking and timely closure.
• Prepared and organized closeout packets for completed work, ensuring all required
documentation sent to vendors for project finalization.
Telco Experts,Oakland, NJ (7/2016-12/2016)
Project Manager
• Placed and managed telecom service orders (Voice, Data, Wireless) on behalf of clients with multiple vendors.
• Oversaw the end-to-end order lifecycle, providing consistent follow-up and ensuring timely delivery and resolution of issues.
• Maintained daily communication with clients and vendors to ensure project transparency and alignment.
• Updated client records with order statuses, inventory concerns, and service changes.
• Participated in regular meetings with clients and vendors to coordinate project timelines, troubleshoot issues, and align on expectations.
• Resolved billing discrepancies and service-related concerns by collaborating directly with vendors.
Tangoe Inc, Parsippany, NJ (6/2014 -7/2016)
Provisioning Analyst
• Placed and managed telecom service orders with vendors on behalf of clients, ensuring accuracy and timely processing.
• Tracked and followed up on orders from initiation through completion, resolving any delays or discrepancies.
• Maintained regular communication with clients and vendors to ensure transparency and
satisfaction.
• Updated client-facing portals with real-time information on order status, inventory updates, and
issue resolution.
• Delivered daily, weekly, and monthly performance and inventory reports to clients.
• Participated in client and vendor meetings to discuss project progress, open issues, and service
updates.
• Provided strategic insights and reporting support during Quarterly Business Reviews (QBRs) to
highlight performance trends and improvement opportunities.
• Resolved order and billing-related issues by coordinating directly with vendors.
• Attended Tangoe software trainings to stay updated on tools and best practices in telecom
expense and order management.
Tangoe Inc, Parsippany, NJ (3/2013- 6/2014)
Inventory Analyst
• Built and maintained accurate telecom inventory records for Tangoe clients, ensuring up-to-date service and asset tracking.
• Communicated directly with telecom and data carriers to obtain critical service and circuit information on behalf of clients.
• Collected, verified, and updated telecom and data records in the Tangoe internal database to reflect current configurations and services.
• Participated in Tangoe training sessions to stay current on tools, processes, and best practices.
• Conducted conference calls with clients to review inventory data, resolve discrepancies, and provide status updates.
• Attended Quarterly Business Reviews (QBRs) to support strategic discussions and present inventory findings.
• Edited and updated PowerPoint presentations for QBRs, ensuring clear and professional
reporting of inventory and service data.
EDUCATION:
Empire State College 2008 –Pres. Hartsdale, NY
Long Island University-Brooklyn Campus 2004 –2006
Brooklyn, NY
John Jay College of Criminal Justice 1994 –1996
New York, NY
AFFILIATIONS: Served on the Health and Safety Committee for Children's Village from 2007 to 2009
Served on the Safety Training team for Children's Village from 2004 to 2005
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