Operations Supervisor, Distribution & Production

OPERATIONS SUPERVISOR JOE GEORGE DISTRIBUTION AND PRODUCTION

Newington, CT 959-***-**** ***********@*****.*** PROFESSIONAL SUMMARY

Operations supervisor with more than four years of experience leading teams in high-volume distribution and manufacturing environments. Experienced in workforce allocation, staffing coverage, workflow coordination, production scheduling, quality monitoring, employee direction, and shift-level problem solving. Led approximately 20 employees at USPS and directed second-shift production across approximately 16 injection-molding presses. B.S. in Service Operations Management with hands-on IQMS ERP experience. CORE COMPETENCIES

Shift Operations Employee Supervision Labor Allocation Staffing Coverage Distribution Workflow Production Coordination Work Scheduling Material Flow Inventory Tracking Quality and Accuracy Process Compliance IQMS ERP Microsoft Excel Cross-Functional Communication OPERATIONS LEADERSHIP EXPERIENCE

Shift Supervisor Dymotek Somers, CT 06/2024 - 12/2024

• Directed second-shift injection-molding operations across approximately 16 presses, assigning operators and balancing staffing with equipment capacity and production priorities.

• Used IQMS ERP to track production activity, inventory, schedules, and material requirements and to support accurate shift reporting.

• Coordinated materials, warehouse staging, production schedules, and shipping-related needs to keep work moving through the shift.

• Monitored quality and process compliance and resolved production, staffing, and material-flow problems during second-shift operations.

Supervisor United States Postal Service Springfield, MA 01/2020 - 06/2024

• Supervised approximately 20 employees performing automated, mechanized, and manual mail processing and distribution in a high-volume, time-sensitive operation.

• Assigned work and adjusted staffing coverage based on volume, attendance, deadlines, and operational priorities to keep processing and dispatch requirements on schedule.

• Monitored workflow, quality, and completion of daily volume; addressed bottlenecks and redirected labor to maintain service requirements.

• Coordinated mail flow across processing activities and communicated priorities with employees and other supervisors during changing shift conditions.

• Provided day-to-day direction, reinforced operating procedures and accountability, and resolved shift-level issues under strict deadlines.

ADDITIONAL EXPERIENCE

Sales Consultant Valenti Watertown, CT 09/2025 - 09/2026

• Managed CRM activity and time-sensitive customer workflows from initial inquiry through documentation, internal coordination, and final delivery.

• Worked across departments to resolve issues, maintain accurate paperwork, coordinate schedules, and keep customer commitments on track.

Certified Sales Consultant Honda of Watertown Watertown, CT 12/2024 - 09/2025

• Coordinated appointments, CRM follow-up, documentation, departmental handoffs, and delivery schedules across multiple active customer files.

• Resolved customer and workflow issues while maintaining clear communication and accurate records in a fast-paced environment.

EDUCATION

Bachelor of Science in Service Operations Management University of Massachusetts Dartmouth 2019

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