Accounting & Customer Service Specialist
Resume:
Kristina Schumm
Micro, NC *7555
**********@*****.*** 201-***-****
Professional Summary
Seeking a position in the accounting field where excellent analytical and technical skills can be
utilized to improve the company's profitability
Willing to relocate: Anywhere
Work Experience
Client Manager
XPO Logistics January 2016 to February 2026
●• Handles incoming calls or inquiries from prospective customers or clients
●• Assists customers effectively by solving customer disputes
●• Provides customer additional information or explains services
●• Discusses products offered and ensures customer satisfaction
●• Tactfully handles confrontational or stressful interactions with the public
●• Completes supporting paperwork and data entry as required
●• Accurately captures customer information
●• Creates and maintains service reports
Waitress
Nutley Diner Nutley, NJ 2011–2020
●Provided friendly, professional customer service in a fast-paced restaurant environment.
●Greeted customers, took accurate food and beverage orders, and ensured timely service.
●Managed multiple tables while maintaining accuracy, efficiency, and attention to detail.
●Handled cash and credit card transactions, processed payments, and accurately provided change.
●Addressed customer questions, concerns, and special requests professionally and promptly.
●Communicated effectively with kitchen staff and management to ensure accurate and timely orders.
●Maintained clean and organized dining areas and followed food safety and sanitation procedures.
●Worked effectively as part of a team during busy shifts, weekends, and high-volume periods.
●Built positive relationships with customers and provided attentive service that encouraged repeat business.
Credit Manager
Manna & Associates January 2012 to December 2016
●• Assisted in developing a plan to target production more effectively.
●• Planned, evaluated, implemented and improved all aspects of the collection functions and processes.
●• Overseen the day-to-day operations of the collection team.
●• Ensured a profitable, compliant, competitive and positive collections operation
●• Monitored all business related financial transactions to ensure timely and accurate postings and
●record keeping.
●• Extensive knowledge thorough grasp of the FDCPA Act.
●• Preparing lawsuits and representing clients for small claims.
●• Preparing and filing Mechanical Liens for New Jersey and New York
Collections Specialist/ Accounts Receivable Specialist Manager
AF Supply January 2009 to December 2011
●• Provided customer service for these same accounts specifically responding to customer inquiries and
●complaints.
●• Oversee all activities related to a company's credit and collections.
●• Training, direction, and evaluation of credit and collections employees.
●• Responsibilities included formulating, implementing, and maintaining credit and collections
●policies, monitoring collections and past due accounts, reporting on the activities of the accounts
●receivable department, and ensuring timely collection of customer accounts receivables.
Accounts Receivable / Accounts Payable Specialist Manager
Flash Global Logistics January 2006 to December 2009
●• Oversee all activities related to a company's credit and collections.
●• Training, direction, and evaluation of credit and collections employees.
●• Responsibilities included formulating, implementing, and maintaining credit and collections
●policies, monitoring collections and past due accounts, reporting on the activities of the accounts
●receivable department, and ensuring timely collection of customer accounts receivables.
●• Processed all invoices for Accounts Payable
●• Inputting invoices into QuickBooks & Peachtree, high volume matching, batching, coding
Administrative Assistant / Accounting Clerk
Dynasty Metals, Inc. January 2003 to December 2006
●• Responsible of answering a multi-line telephone, screening and routing calls, greeting and assisted
●visitors.
●• Accounts payable and receivable
●• General administrative duties, such as filing, composing letters, faxing, coping, billing, and
●mailing.
Education
Bachelor Degree in BA
Montclair University, Montclair-New Jersey January 2004 to December 2004
Associate's Degree: Business Degree
Katherine Gibbs College-Montclair, NJ January 2002 to December 2002
Skills
Accounts Payable • SAP • QuickBooks • Great Plain Dynamics • Bookkeeping • Microsoft Outlook • General
Ledger Reconciliation • Debt Net • Payroll • Management • Peachtree • Accounts Receivable • Office
Management • PowerPoint • Microsoft Office
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