Marketing Engineer
Resume:
Katherine Hughes
**** ********* *****, ******* **********, AL • 205-***-**** • **************@*****.*** • linkedin.com/in/katie-hughes2022
As a logistics specialist and a broker assistant at Expedited Transport Agency for almost two years, I leveraged my industrial engineering background and skills to optimize the transportation and delivery of goods and services. I managed customer relationships, negotiated rate contracts, and resolved issues with carriers and clients. Prior to that, I worked in the utility industry for more than four years, where I gained experience in sales, electric power, power distribution, and market research. I analyzed rate structures, conducted customer surveys, and sold retail products and services. I have a Bachelor of Science in Industrial Engineering from Auburn University, where I learned C++ and other programming languages.
WORK EXPERIENCE
Expedited Transport Agency, Inc. 04/2020 - 01/2023 Logistics Specialist Birmingham, Alabama, United States Broker Assistant Birmingham, Alabama, United States Stay at Home Mom 03/2007 - 10/2021
Mom
Alabama Power Company 07/2001 - 03/2007
Rate Analyst Birmingham, Alabama Area
Created the company's first Rate Consultant program used by the entire Customer Service Organization in working with outside consultants; involved the development, training and implementation of the program
Designed and reimplemented specialized billing software for special rates for large industrial customers
Developed and presented the company's rate training to employees and customers Performed rate analyses for all large customers, including rate selection or modification for new and existing Commercial and Industrial customers
Used problem resolution skills and creativity to modify and create new rate structures to properly bill the 1.3 million customers in the Alabama Power Company system Retail Sales Specialist Birmingham, Alabama Area
Maintained and cultivated relationships with residential builders and developers in the Birmingham Division Residential market
Developed sales presentations, monthly sales reports and sales materials for the entire division Created and maintained database of customer information Retail Sales Assistant Mobile, Alabama Area
Selected to be in the Marketing Professional Development program, which allowed participation in all customer service areas of the company
Prepared the Mobile Division 2002 Marketing Plan which involved conducting market research, identifying marketing trends and introducing market strategies Increased revenue with key small businesses by introducing and providing end-user products EDUCATION
Bachelor of Science - BS in Industrial & Systems Engineering Auburn University 09/1997 - 06/2001
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VOLUNTEERING & LEADERSHIP
The Charity League of Birmingham 01/2011 - Present Vice President - Fundraising
Responsible for all fundraising activities completed by League members The Charity League of Birmingham 01/2011 - Present Event Chair
In charge of all planning for the League's largest fundraiser, raising over $38,000 for the League The Leukemia & Lymphoma Society - Nebraska Chapter 01/2003 - 12/2005 Company Chair
- Member of Light the Night planning team - In charge of Alabama Power Company's Event sponsorship SKILLS
Algebra, Cold Calling, Customer Support, Employee Training, Energy Systems, Grades 7-12, Interpersonal Skills, Management, Mathematics, Online Tutoring, Presentation Skills, Public Speaking, Relationship Building, Research Skills, Teaching, Teamwork, Time Management, Training, Tutoring, Utilities
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