Customer Service Representative and Lockbox Specialist

SANDRA CONNELLY

Essex, MD ***** 443-***-**** ************@*****.*** WWW: Bold Profile

I am a very caring and outgoing person, and I am also very respectful to others As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

• Decision Making

• Resolved Customer Complaints

• Multitasking

• Customer Service skills

• Customer service

• Active listening

• Critical thinking

• Data entry

• Problem resolution

• Call center experience

• Computer proficiency

• Conflict resolution

• Microsoft Excel

• Payment processing

• Professional telephone demeanor

Customer Service Representative, 10/2024 - 12/2024 Mart Kraft – Middle River, MD

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

•

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

•

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Lockbox Specialist, 03/2005 - 06/2007

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Physicians Support Services – Towson, MD

Consistently met or exceeded individual performance metrics, contributing to the overall success of the lockbox department.

•

Participated in process improvement projects aimed at enhancing lockbox service delivery while minimizing costs incurred by the organization.

•

Collaborated with team members to optimize lockbox processes, sharing best practices and contributing to overall operational excellence.

•

Maintained high levels of customer satisfaction, addressing client inquiries and resolving issues in a timely manner.

•

Managed high volumes of incoming mail containing payments, efficiently sorting and routing mail items for prompt processing.

•

Pharmacy Technician, 03/2003 - 05/2005

CVS Pharmacy – Essex MD

• Answered incoming phone calls and addressed questions from customers and healthcare providers.

• Stocked, labeled, and inventoried medication to keep accurate records. Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.

•

• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy. Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

•

Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

•

• Counted and labeled prescriptions with correct item and quantity. Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

•

Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

•

Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

•

Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

•

Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.

•

Customer Service Representative, 06/1998 - 04/2002 Walmart – Dundalk, MD

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

•

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

•

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Improved resolution time with effective problem-solving for customer complaints.

• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

• Managed timely and effective replacement of damaged or missing products.

• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. HIGH_SCHOOL: 06/1992

Patapsco school for the Arts - Dundalk, MD

https://www.jobcase.com/p/sandra.swearingen9

• Communicator, I am able to effectively and respectfully communicate with superiors, colleagues, and staff.

• Flexible, I am able to adapt to new requirements, situations, or environments.

• Friendly, I am cheerful, kind, polite, and interested in what others have to say.

• Dependable, I can be counted on to complete whatever task, objective, or job is needed.

• Dedicated, I am committed to the company's success and loyal to the people and things I believe in. Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

•

• Documented and resolved Issue which led to Results.

• Achieved Result by completing Task with accuracy and efficiency. English

Native or Bilingual

EDUCATION

PROFILEURL

TRAITS

ACCOMPLISHMENTS

LANGUAGES

Contact this candidate