Experienced General Manager in Retail Operations
Resume:
Tiffany Smith
Olive Branch, MS *****
***********@*****.***
Professional Summary
Accomplished General Manager with over 55 years of experience in retail, food & beverage, and customer service. Expert in operations management, team leadership, and crisis management. Proven ability to drive sales, optimize processes, and ensure customer satisfaction. Seeking leadership or customer service roles to leverage extensive management and training expertise for organizational success. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
General Manager
Little Caesar-Memphis, TN
May 2025 to Present
* Operated daily business functions to ensure smooth store operations and customer satisfaction.
* Managed staffing levels, scheduled shifts, and maintained a fully staffed team.
* Trained and developed employees to deliver excellent service and uphold company standards.
* Handled customer inquiries and resolved issues to maintain positive guest experiences.
* Oversaw inventory, ordering, and supply management to support business needs.
* Ensured compliance with health, safety, and Serve Safe standards.
* Monitored sales performance and implemented strategies to achieve targets. General Manager
Dunkin Donuts-Memphis, TN
October 2023 to April 2025
* Operated the business daily, ensuring proper staffing and smooth store operations.
* Managed team schedules and shift coverage to meet business needs.
* Trained and supervised staff to deliver high-quality customer service.
* Addressed customer inquiries and resolved complaints promptly.
* Maintained inventory levels and ordered supplies as needed.
* Ensured compliance with food safety and company policies.
* Monitored sales and implemented strategies to achieve goals. Store Manager
MAPCO
November 2020 to March 2023
* Managed store operations for a 24-hour business, ensuring full staffing and customer satisfaction.
* Scheduled shifts and maintained coverage for all hours of operation.
* Trained and supervised team members to deliver excellent service.
* Addressed customer concerns and maintained a positive shopping environment.
* Oversaw inventory, ordering, and supply management. Store Manager
Dollar Tree
January 2016 to February 2021
* Managed daily store operations and ensured proper functioning of all departments.
* Provided store management and scheduling for staff.
* Opened and closed the store, ensuring security and readiness.
* Handled customer inquiries and resolved complaints.
* Achieved sales goals and managed the store budget.
* Monitored and ordered supplies to maintain inventory.
* Supervised a crew of 12 employees and completed performance reviews.
* Trained, developed, and managed store employees to foster a productive team environment.
* Processed time cards for associates and staff.
Auto Care Department Manager
Walmart
September 2006 to March 2016
* Checked out customers and ensured they received needed services.
* Promoted to higher positions and received bonuses for strong performance.
* Demonstrated excellent customer service and cash handling skills.
* Encouraged repeat business through positive customer experiences. Asst. Teacher
Helena Public Schools
August 2010 to February 2014
* Ensured students completed assignments and maintained proper behavior in the classroom.
* Supported classroom management and learning activities.
* Assisted teachers with daily classroom duties.
Customer Service / Saleswoman
[Company Name Needed]
January 2004 to April 2006
Wendy's Shift Manager
Wendy's
May 1998 to June 2002
* Ensured proper store operations and customer satisfaction.
* Maintained full staffing and managed shift schedules.
* Supported team members and addressed customer needs. Education
High school diploma or GED
Business (Bachelor's degree)
Upper secondary education
Business (Bachelor's degree)
University of Phoenix
Skills
• Clerical experience
• Training & development
• Leadership
• Typing
• Team management
• Staff training
• Recruiting
• Office Management
• Retail sales
• Warehouse experience
• Sales
• Customer service
• Quick service & fast food restaurant
• Coffee experience
• Sales management
• Negotiation
• Retail management
• Client relationship development
• Guest services
• Payroll
• Conflict management
• Human resources
• Bilingual
• Hotel experience
• Marketing
• Experience working with students
• HRIS
• Accounts Receivable
• Safe work practices
• Warehouse distribution
• Communication skills
• Cordova
• Cash handling and budgeting (Less than 1 year)
• Store management
• Planograms
• Microsoft Word
• Store Management Experience
• Inventory and supply management (Less than 1 year)
• Operations management
• Analysis skills
• Supervising experience
• Classroom experience
• Packing
• Client acquisition
• Accounting
• Management
• Cash register
• Business development
• Microsoft Outlook
• Food & beverage industry
• Heavy lifting
• Food handling
• Childcare
• Financial acumen
• Assistant manager experience
• CRM Software
• Profit & Loss
• Sales development management
• Cash handling
• Computer operation
• Merchandising
• Restaurant management
• Security
• Pricing
• Budgeting
• Front desk
• Microsoft Excel
• Experience working with children (Less than 1 year)
• Crisis management (Less than 1 year)
• Human Resources
• Loss Prevention
• Shift management
• Staff training and development (Less than 1 year)
• Maintaining an organized workspace
• ATS
• Picking & packing
• Classroom management
Certifications and Licenses
Substitute Teaching Certification
First Aid Certification
Guard Card
Certified Payroll Professional
ServSafe Certification
ServSafe food safety training and certification.
Fundamental Payroll Certification
PERC Card
Driver's License
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