Operations & Logistics Team Lead

Keysta Berry

Grovetown, Georgia ***** 706-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Operations and logistics professional with extensive experience leading teams, coordinating daily operations, supporting inventory accuracy, fulfilling customer and store needs, and maintaining safety and service standards. Experienced in employee coaching and training, workforce planning, freight and package movement, inventory tracking, order fulfillment, paperwork, and cross-functional communication. Promoted into progressively responsible leadership roles at FedEx. CORE SKILLS

• Operations Leadership • Team Supervision & Training • Inventory Control & Accuracy

• Order Fulfillment • Logistics & Freight • Workforce Planning

• Safety & Compliance • Customer Service • Problem Resolution

• Paperwork & Recordkeeping • Cost & Efficiency Improvement • Driver & Vendor Coordination PROFESSIONAL EXPERIENCE

HUB Operations Lead

Advance Auto Parts

North Augusta, South Carolina 06/2026 – Present

• Lead day-to-day HUB operations and workflow, including store HUB order fulfillment, inventory control, and related processes.

• Direct, organize, delegate, and monitor work for HUB/Loop Drivers and HUB Inventory Specialists.

• Review HUB orders, pull parts, stage product, finalize paperwork, and support timely and accurate fulfillment.

• Coordinate with internal and third-party drivers on paperwork, instructions, sourcing, and logistics.

• Work across the store-to-facility network to determine part-sourcing and logistics solutions when inventory is unavailable.

• Partner with GM, DM, and CSC support on appropriate inventory mix and levels.

• Maintain inventory accuracy through on-hand accuracy, shrink, cycle counts, outages, planograms, Maxi changes, price changes, front-and-face standards, and truck lead processes.

• Maintain HUB records and paperwork and communicate fulfillment or shipment risks to appropriate store leaders.

• Lead replenishment stocking activities, including product scanning and completion within 24 hours.

• Support overstocks, callbacks, resets, and safe delivery of parts to customers as needed. Operations Supervisor

FedEx Ground

Augusta, Georgia 09/2024 – 05/2026

• Managed, hired, terminated, coached, and trained package handlers to support safe day-to-day operations.

• Assigned and managed employees for safe, efficient package sortation while minimizing operational cost and maximizing quality.

• Oversaw movement, tracking, and administration of trailers and led employee/planning meetings to maintain workforce communication.

• Developed and administered employee-relations strategies while maintaining confidentiality of employee matters. Operations Lead

FedEx Express

Augusta, Georgia 08/2023 – 09/2024

• Supervised and directed employee work with emphasis on quality, customer deliverables, safety, and improvement opportunities.

• Monitored unsafe acts and conditions, corrected issues, provided feedback, and followed up on corrective actions.

• Planned daily manpower needs and schedules to support timely, damage-free freight delivery and pickup.

• Coordinated assignments, monitored service freight and cut-time compliance, and addressed cost and efficiency opportunities.

• Built positive relationships with business partners and completed required administrative functions. Customer Service Agent

FedEx Express

Augusta, Georgia 07/2022 – 07/2023 (Promoted)

• Provided accurate customer information, problem resolution, and support for company services.

• Performed administrative support functions necessary for efficient station operations.

• Built business relationships with customer management and internal managers and executives to support high customer service.

• Provided inventory tracking, deployment, and maintenance support for devices, equipment, and supplies. Courier

FedEx Express

Augusta, Georgia 08/2009 – 06/2023

• Provided safe and efficient delivery and pickup of packages and documents while representing the company professionally.

• Accurately selected and inspected packages and reported stop counts and missorts.

• Supported customer relationships by identifying additional business opportunities and communicating leads to sales.

• Followed company vehicle-safety policies, accident procedures, and applicable traffic laws. Dock Worker

AAA Cooper Transportation

Augusta, Georgia 03/2022 – 07/2022

• Loaded and unloaded trailers and moved freight across the terminal dock using mechanical handling equipment as required.

• Loaded freight according to bills of lading, delivery receipts, and packaging labels while maximizing trailer space and minimizing damage.

• Hooked and unhooked trailers, inspected equipment, and maintained safe operating conditions.

• Processed load inventory invoices, distributed invoices to drivers, and loaded/unloaded freight with a forklift. Pick-up & Delivery Courier

FedEx Office

Augusta, Georgia 12/2014 – 02/2018

• Performed pickup and delivery services for stores and customers, including supplies, inventory items, and completed orders.

• Maintained route, pickup/delivery, and vehicle-maintenance logs and followed company vehicle-safety requirements.

• Provided efficient, professional customer service, answered questions, and resolved customer issues. EDUCATION

Georgia Military College — Martinez, Georgia

08/2015 – 10/2016 Information Technology 30 Semester Hours GPA: 2.5/4.0

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