Customer Service, Technical Support & Leadership

Gloria Onoriode Odion

Montreal QC • +1-514-***-**** • ************@*****.***

Professional Summary

Dedicated professional skilled in enhancing client satisfaction through exceptional customer service and efficient problem-solving. Proven track record in financial management and detail-oriented processes.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Skills

• Teamwork and collaboration • Customer service

• Problem-solving • Technical Support

• Attention to detail • Critical thinking

• Dependable and responsible • Active listening

• Leadership and Team management • Financial Management Work Experience

Customer Experience & Technical Support, 02/2024 to Current Alorica(Client: Confidential Financial Service Industry) – Montreal, QC

• Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.

• Assisted clients in understanding financial products, enhancing overall client satisfaction.

• Utilized CRM software to track client interactions and maintain accurate records. Advised clients on retirement planning options such as IRAs or annuities based on individual goals.

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• Maintained updated records of all financial transactions to support traceability.

• Enhanced customer satisfaction by providing timely and accurate technical support to clients. Provided technical support for software applications, contributing to seamless daily operations for users.

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Chief Administrative Officer, 01/2007 to 02/2024

Covenant Transport Leasing Company Nigeria Ltd – Lagos, Nigeria Developed and implemented strategic policies to enhance operational efficiency across all departments.

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Oversaw budgeting processes, ensuring financial compliance and resource allocation aligned with company goals.

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Led cross-functional teams in executing organizational initiatives, fostering collaboration and improving stakeholder engagement.

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Streamlined administrative procedures, reducing processing times and enhancing service delivery standards company-wide.

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Facilitated executive meetings focused on strategic planning, ensuring alignment of organizational priorities with market trends and demands.

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Oversaw the development of new policies, procedures, and guidelines to ensure compliance with industry regulations and standards.

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Receptionist, 01/2003 to 12/2004

Nigerian National Assembly, FCT – Abuja, Nigeria

• Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.

• Maintained organized filing systems for sensitive documents and correspondence.

• Delivered exceptional customer service, addressing inquiries with professionalism and accuracy. Coordinated communication between departments to facilitate information flow and operational efficiency.

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Secretary, 01/2000 to 12/2002

Hands on Institute of Information and Technology – Kano, Nigeria Managed scheduling and calendar coordination for department heads to optimize meeting efficiency.

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• Facilitated communication between staff and external stakeholders, enhancing information flow.

• Organized and maintained digital filing systems, improving document retrieval processes.

• Developed office procedures that streamlined administrative operations and reduced redundancy. Provided strategic support in budget preparation by compiling financial documents and reports accurately.

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• Answered multi-line phone system and enthusiastically greeted callers. Education

Diploma: Disaster Management, 2024

Essor College - Montreal, QC

Diploma: Mass Communication, 01/2005

University of Jos - Jos, Plateau State, Nigeria

Certificate: Personal Support Worker(PSW), 2024

Essor College - Montreal, QC

Certificate: Home Care Assistant, 2024

Essor College - Montreal, QC

Executive Diploma: Healthcare Administration, 2023 La Plage Meta Verse - Lagos, Nigeria

Diploma: Computer Application, 1998

Hands On Institute of Information Technology - Kano State, Nigeria Languages

English

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