Administrative Assistant - Medical Billing & Scheduling
Resume:
Jennifer Flores
Administrative Assistant
Personal details
Jennifer Flores
*************@*****.***
Dallas,Texas
LinkedIn.com/in/jennflores2025
Skills
Meditech(Medical EHR), Salesforce,
and Medisoft(EMR)
Time Management
Exceptional Interpersonal and
Communication Skills
Critical Thinking
Insurance Verification,Billing,Invoicing
and Claims Processing
Appointment Scheduling
Microsoft Office 365
Multi-phone line system Management
Medical Terminology Knowledge
Patient Care
HIPAA Compliance
Profile
Dedicated and results-driven Administrative Assistant with a strong background in Medical, Technical Support, Insurance Verification, and Invoicing. Skilled in multitasking, time management, and effective communication. Proven ability to work under pressure and deliver excellent results. Seeking a challenging role that fosters career growth and allows me to utilize my expertise in customer relations, Microsoft Office 365, Salesforce, Zendesk, and Customer Service. Education
GED Apr 2002
Mountain View College
Employment
Unit Secretary Dec 2024 - Aug 2025
Medical City Las Colinas, Irving,Texas
Participated in training courses to gain more information and get a basic understanding of medical terminology and procedures to support the healthcare team effectively.
Transcribed physician orders and procedures accurately into Meditech
(electronic health record system). Implemented Medisoft for efficient billing and claims processing, which reduced claim denials by 38%. Coordinated and processed the efficient admission, transfer, and discharge of patients while providing any follow-up appointments and any special orders under the direction of the doctor.
Managed scheduling for over 100 patients' appointments daily while improving office efficiency and reducing wait times by 20%. Specialty Patient Services-CSR Aug 2023 - Nov 2024 Mckesson Pharmaceutical & Corporation, Irving,Texas Facilitated enrollment of customers in low-cost medication programs, significantly improving access to necessary treatments for underserved patients.
Handled sensitive patient information with strict confidentiality and adherence to HIPAA regulations within specialty care settings. Coordinated with healthcare providers, insurance companies, and pharmacies to ensure timely delivery of specialty medications to patients. Maintained up-to-date knowledge on specialty medication therapies and patient assistance programs to provide accurate information and support to patients and healthcare providers.
Front Desk Agent Jan 2022 - Oct 2024
Aloft Las Colinas, Irving,Texas
Led front desk operations, significantly improving guest satisfaction by implementing a feedback loop that resulted in a 30% increase in positive online reviews and a 35% reduction in customer complaints through effective issue resolution and proactive communication with guests. Enhanced room occupancy rates by 25% by managing inventory effectively and upselling hotel services and amenities.
Created a customer-focused environment by streamlining the check-in and check-out processes, which decreased wait times by 20%. Accurately maintained guest records and processed billing transactions efficiently using hotel management software (Salesforce and Lightspeed), thereby improving overall administrative workflow. Inbound Customer Service Representative Jan 2017 - Oct 2021 Televista, Dallas,Texas
Ensure customer satisfaction by actively listening and collaborating with technical support to resolve complex issues, while improving first-call resolution through problem-solving, and responding to customer needs by 18%.
Designed and implemented a knowledge base resource for the team, leading to more efficient customer interactions and a 30% reduction in repetitive inquiries.
Provided detailed product and service information to customers, assisting in troubleshooting and problem resolution effectively. Understanding customer needs and suggesting relevant products or services can enhance customer satisfaction and drive sales. Front Desk Agent Mar 2012 - Nov 2016
Hawthorn Suites By Wyndham, Irving,Texas
Achieved an average guest satisfaction score of 4.8/5 by providing attentive service and solving complaints proactively.
Trained 10+ new staff members on front desk procedures and customer service excellence, promoting a cohesive team environment. Managed daily cash transactions averaging $5,000 with 100% accuracy, reconciling accounts promptly and minimizing discrepancies. Greeted and assisted an average of 150 guests daily, ensuring a welcoming and professional front desk experience in a high-traffic environment. Courses
HIPAA Compliance Training -HIPAA Training
Institute
Feb 2024
Certified Medical Receptionist (CMR)-National
Healthcare Association
Apr 2024
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