Remote Airline Customer Service & Reservations Support

AMANDA CHISOLM

REMOTE AIRLINE CUSTOMER SERVICE RESERVATIONS SUPPORT CUSTOMER CARE

Scottsboro, Alabama

910-***-**** ******.*******@*******.***

PROFESSIONAL SUMMARY

Customer-focused professional and business owner with extensive experience communicating with customers, coordinating time-sensitive services, managing schedules, gathering customer requirements, and resolving changing needs in fast-paced environments. U.S. Army administrative background with strong attention to detail, organization, professional communication, and follow-through. Comfortable working independently with phone, email, online systems, and digital business tools. Seeking a remote airline Customer Service, Reservations, Customer Care, or Travel Support position where strong communication, reliability, adaptability, and service skills can contribute to an exceptional customer experience.

CORE QUALIFICATIONS

• Customer Service & Client Support

• Phone & Email Communication

• Customer Needs Assessment

• Scheduling & Time-Sensitive Coordination

• Customer Follow-Up

• Service Issue Resolution

• Professional Written Communication

• Data Entry & Record Organization

• Multitasking & Priority Management

• Attention to Detail

• Problem-Solving

• Online Systems & Digital Business Tools

• Independent Remote Work

• Deadline Management

• Appointment Coordination

• Adaptability in Changing Situations

PROFESSIONAL EXPERIENCE

Owner & Operations Manager

Amanda’s Sweet Treats — Scottsboro, Alabama 2025–Present

• Communicate directly with customers by phone, email, and online channels to answer questions, clarify requests, explain available services, and provide timely follow-up.

• Coordinate customer orders and services for weddings, corporate events, private celebrations, and other time-sensitive occasions.

• Gather and organize customer requirements, preferences, schedules, quantities, and service details to ensure accurate fulfillment.

• Manage multiple customer requests and deadlines simultaneously while maintaining organized communication and documentation.

• Coordinate preparation, scheduling, delivery, event setup, appointments, and customer expectations.

• Respond professionally when customer needs or event details change and adjust plans while keeping customers informed.

• Prepare customer correspondence, service descriptions, package information, quotes, and other written communications.

• Maintain organized business records and use online forms, digital communication platforms, and business tools to manage daily operations.

• Build positive customer relationships through responsive communication, professionalism, attention to detail, and dependable follow-through.

Independent Tattoo Artist

Self-Employed 2015–2020

• Worked directly with clients to understand individual requests and provide personalized service.

• Managed appointments, customer communication, scheduling, and service expectations independently.

• Maintained professionalism and attention to detail while working one-on-one with a diverse customer base.

• Balanced multiple responsibilities while operating independently and meeting scheduled commitments.

Owner

SHE Boutique 2005–2015

• Managed day-to-day retail business operations and provided direct customer service.

• Assisted customers with questions, product selections, purchases, and general service needs.

• Managed customer relationships while handling the organizational responsibilities of operating a small business.

• Developed extensive experience interacting professionally with customers and responding to individual needs.

MILITARY EXPERIENCE

United States Army

Administrative Support

• Served in an administrative role requiring organization, accuracy, professional communication, and attention to detail.

• Worked within a structured, deadline-driven environment where accountability and following established procedures were essential.

• Developed strong organizational habits, adaptability, professionalism, and the ability to complete responsibilities independently.

EDUCATION

Computer Science Degree

Calhoun Community College 2025

TECHNOLOGY & REMOTE WORK

• Windows computer

• Reliable high-speed internet

• Quiet home workspace

• Email and online communication platforms

• Online forms and digital business tools

• Comfortable learning new customer-service, reservation, CRM, and travel-support systems

ADDITIONAL STRENGTHS

Customer First: Experienced working directly with customers and determining what they need while communicating clearly and professionally.

Calm Under Changing Priorities: Accustomed to coordinating services where schedules, requirements, and customer requests may change.

Remote Ready: Equipped to work independently from home while maintaining communication, organization, productivity, and follow-through.

Quick Learner: Computer Science education and extensive self-directed business experience provide a strong foundation for learning airline reservation, customer-service, loyalty, and contact-center systems.

Contact this candidate