Microsoft Identity & Cloud Technical Manager

Mullah Abdulla

Phone: 868-***-****

Email: ******.**********@*****.***

Professional Summary

Technical Manager with 12+ years of IT experience in Microsoft Identity Manager (MIM), Microsoft Entra ID (Azure AD), Active Directory, Azure, AWS, Office 365, Windows Server, cloud infrastructure, hybrid identity, and service delivery. Experienced in leading cloud migrations, infrastructure modernization, technical teams, stakeholder management, ITIL operations, and enterprise identity solutions.

Key Responsibilities

Managed end-to-end cloud infrastructure across Microsoft Azure and AWS environments.

Led cloud migration projects from on-premises to Azure and AWS.

Designed secure, scalable and highly available cloud architectures.

Managed Azure VMs, AWS EC2, VNets/VPCs, Load Balancers and Storage.

Administered Microsoft Entra ID, Active Directory, AWS IAM and MFA.

Managed Microsoft Identity Manager (MIM/FIM), Azure AD Connect, AADDS

Monitored Azure Monitor, Log Analytics and AWS CloudWatch.

Managed backup, disaster recovery and business continuity.

Optimized Azure and AWS cloud costs.

Led technical teams, client escalations, RCA, SLA and ITIL processes.

Prepared architecture documents, SOPs and runbooks.

Managed project estimations, resource planning and risk management.

Gather business and technical requirements.

Analyze current-state architecture.

Define target-state cloud architecture.

Prepare High-Level Design (HLD) and Low-Level Design (LLD).

Conduct technical feasibility and impact analysis.

Identify security, availability and scalability requirements.

Define migration and implementation approaches.

Identify technical risks, dependencies and constraints.

Coordinate with application, infrastructure, security and cloud teams.

Conduct architecture and design review meetings.

Support implementation and production deployment.

Prepare technical documentation and knowledge-transfer materials.

Provide technical leadership throughout the project lifecycle

Hybrid identity implementation and support.

User, group and application management.

Enterprise Application integration.

Strong knowledge of OAuth 2.0, OIDC, SAML, JWT, SSO, MFA, RBAC,

Strong knowledge of C# and PowerShell

B2B collaboration architecture, B2C customer identity architecture.,B2E workforce identity architecture.

Microsoft 365 identity integration.

Identity governance and access management.

Technical Skills

Cloud: Azure, AWS

Identity: MIM, IAM,Microsoft Entra ID, Active Directory, Azure AD Connect, LDAP

Monitoring: Azure Monitor, Log Analytics, AWS CloudWatch

Tools: Office 365, ServiceNow, JIRA, SQL, ADSI Edit, ADMT

Methodologies: ITIL, Agile, Scrum, PMP

IT Service Management

ServiceNow,Jira,ITSM

Project Management

Agile,,Project Estimation,Client Management,Team Leadership,Risk Management,Change Management,Incident Management

KEY ACHIEVEMENTS

Successfully delivered multiple Identity Management projects.

Supported Azure Cloud migration initiatives.

Led technical teams supporting enterprise identity infrastructure.

Improved operational efficiency through process improvements.

Managed customer escalations and delivered Root Cause Analysis.

Received SPOT Award and Individual Extra Miler Award for excellent customer service.

Work Experience

Wipro Technologies (May 2023 – Present)

HCL Technologies (Jul 2020 – May 2023)

Microland (Nov 2018 – Oct 2019)

Infosys via Tranway Technologies (Jan 2018 – Nov 2018)

Applied Materials via Accrete Hi-Tech Solutions (Apr 2016 – Jan 2018)

Infosys (Sep 2013 – Apr 2016)

Education

B.Tech (Computer Science), JNTU University (2012)

Certifications

AZ-500,SC-100,SC-200

Awards

SPOT Award

Individual Extra Miler Award

Best Student Award (7th & 10th) and Town Topper (12th)

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