Restaurant Shift Leader & Customer Service Manager

Zayreon I. Paster

*** ******** *** ** **** ****, Atlanta, Georgia 30308 904-***-**** *********@*****.***

Profile

Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced restaurant manager passionate about food and beverages. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals. A master in the art of upselling.

Experience

SHIFT LEAD WHATABURGER MAY 2024 – PRESENT

·Managed a team of 5 employees during each shift, ensuring smooth daily operations.

·Monitored employee performance and provided constructive feedback to improve productivity.

·Resolved customer issues and complaints, maintaining high levels of customer satisfaction.

·Ensures compliance with company policies and procedures, including safety and sanitation standards.

·Managed cash handling procedures, including deposits and reconciliation.

·Trained new employees in company procedures and customer service techniques.

·Developed and implemented strategies to improve efficiency and customer service.

·Communicate daily goals and performance expectations to team members.

·Conduct regular staff meetings to address issues and promote teamwork.

·Oversaw inventory management, including ordering and receiving stock.

·Maintained a clean and organized work environment

PAWN BROKER VALUE PAWN AND JEWELRY MAY 2022– FEBRUARY 2024

·Managed daily operations of the pawn shop, including providing loans, selling merchandise, and managing inventory.

·Assessed and valued a wide range of items, including jewelry, electronics, and musical instruments.

·Provided excellent customer service, addressing inquiries, and resolving issues related to loans and sales.

·Maintained accurate records of all transactions and ensured compliance with relevant regulations.

·Managed cash flow, processed loan payments, and reconciled daily sales.

·Utilized strong communication and negotiation skills to facilitate successful sales and loan transactions.

·Experienced in handling a high volume of transactions in a fast-paced environment.

·Proficient in using computer systems for inventory management, record-keeping, and sales processing.

SHIFT LEAD CHURCH’S CHICKEN MARCH 2021– SEPTEMBER 2021

·Managed a team of 5 employees during each shift, ensuring smooth daily operations.

·Monitored employee performance and provided constructive feedback to improve productivity.

·Resolved customer issues and complaints, maintaining high levels of customer satisfaction.

·Ensures compliance with company policies and procedures, including safety and sanitation standards.

·Managed cash handling procedures, including deposits and reconciliation.

·Trained new employees in company procedures and customer service techniques.

·Developed and implemented strategies to improve efficiency and customer service.

·Communicate daily goals and performance expectations to team members.

·Conduct regular staff meetings to address issues and promote teamwork.

·Oversaw inventory management, including ordering and receiving stock.

·Maintained a clean and organized work environment

FORKLIFT OPERATOR COACH WAREHOUSE SEPTEMBER 2020– JANUARY 2021

·Operated various forklifts to load, unload, and transport materials within a warehouse environment.

·Maintained a clean and organized work area, ensuring efficient workflow and safety.

·Conducted routine pre- and post-operation equipment inspections to ensure safe and proper functioning.

·Collaborated with warehouse staff to ensure timely and accurate fulfillment of orders.

·Utilized RF scanners and warehouse management systems to track inventory and manage stock levels.

·Adhered to all safety regulations and company guidelines, resulting in zero safety violations.

Education

B.S. IN GAME ART AND DEVELOPMENT CURRENTLY PURSUING SOUTHERN NEW HAMPSHIRE UNIVERSITY

Skills & Abilities

·Accounting & Budgeting

·Proficient with POS systems

·Excellent interpersonal and communication skills

·Poised under pressure

·Experienced in most restaurant positions

·Fun and energetic

Activities and Interests

art, travel, reading, and watching sports

Contact this candidate