Administrative & CNA Support Specialist

Jessica Garrett

Greenwood, AR ***** *******@*****.*** +1-479-***-****

PROFESSIONAL SUMMARY

Versatile administrative professional with over 10 years of experience in office coordination, data entry, scheduling, records management, and client-facing support across healthcare, government, and social services settings. Skilled in managing competing priorities, maintaining accurate documentation, and supporting teams in fast-paced environments. Holds an active CNA certification and brings direct experience with Medicaid billing, HR support, and multi-line phone systems. EXPERIENCE

Certified Nursing Assistant (CNA) September 2023 – Present NHS Management Fort Smith, AR

• Assist over 20 residents per day in the rehab unit with activities of daily living including feeding, bathing, grooming, and ambulation.

• Support Occupational, Physical, and Speech therapists with resident care and therapy-related assistance.

• Take and record vital signs, maintain accurate ADL documentation, and report changes in resident condition to nursing staff.

• Maintain clean, organized resident rooms and ensure a safe, comfortable environment. Front Desk Receptionist November 2022 – March 2023 Direct Staffing Inc. Fort Smith, AR

• Answered multi-line phones and greeted clients and temporary employees in a fast-paced staffing environment.

• Assisted with candidate interviews and coordinated drug testing procedures.

• Managed filing and front-desk administrative duties to support daily office operations. Program Assistant March 2021 – November 2022

State of Arkansas - Department of Human Services, Division of County Operations Fort Smith, AR

• Scheduled and coordinated appointments and visitation between children in foster care and their families.

• Transported and supervised family visits, ensuring compliance with case plan requirements.

• Performed data entry, answered phones, and administered drug screens to support caseworker operations. Human Resource Assistant November 2020 – March 2021 Butterball, LLC Ozark, AR

• Assisted with interviewing and onboarding of new hires, including coordination of hiring paperwork.

• Answered phones and managed filing, clerical duties, and HR-related administrative projects. Program Assistant February 2020 – October 2020

State of Arkansas - Department of Human Services, Division of County Operations Mena, AR

• Assisted with client transports, home visits, drug screens, and scheduling of service appointments.

• Supported caseworkers in teaching homemaking skills and coordinating community-based services. DSP and Office Administrative Assistant March 2016 – February 2020 Polk County Development Center Mena, AR

• Processed Medicaid billing for daycare and therapy services across a caseload of 23 or more clients per week, collecting over $100 weekly in daycare voucher payments.

• Managed filing, scanning, faxing, and document routing to support billing and office operations.

• Coordinated staff schedules, set up conferences, assisted with interviews, and handled general office operations.

• Provided direct support and taught daily living skills to clients with developmental disabilities. Secretary / Researcher October 2012 – April 2015

Martin's Title and Closing Services Mena, AR

• Researched land records, buyers, and sellers of properties in Polk and surrounding counties; platted lands and geographic locations.

• Typed and proofread all legal descriptions and distributed closing documents to realtors, banks, attorneys, and clients via fax, scan, and email.

• Answered phones, managed filing, and performed data entry to support daily office operations. Certified Nursing Assistant (CNA) March 2014 – August 2014 Peachtree Assisted Living Mena, AR

• Assisted residents with grooming, bathing, dressing, feeding, walking, and exercise.

• Recorded vitals, charted ADLs, and maintained clean resident rooms. Secretary November 2011 – November 2012

Southern Disposal Mena, AR

• Answered phones and managed filing and scanning of billing and clerical paperwork.

• Opened and closed customer accounts and supported general office operations. EDUCATION

Rich Mountain Community College Mena, AR

Technology and Billing: Insurance and Reimbursement. 2014 SKILLS

Office and Administrative: Data entry, Appointment scheduling, Record keeping, File organization, Office management, Calendar management, Multi-line phone systems, Microsoft Office, Microsoft Word, Microsoft Excel, Google Workspace, QuickBooks, Adobe Acrobat, Proofreading

Human Resources and Billing: Full cycle recruiting, Onboarding, Medicaid billing, Payroll data entry, Employment law, Accounts payable and receivable

Clinical and Patient Care: CNA certified, Vital signs monitoring, ADL documentation, Medical terminology, ICD-10, Patient monitoring, Care plans

Other: CPR certified, AED certified, Cash handling, Time management, Attention to detail, Customer service CERTIFICATIONS

• CNA (Active: April 2024 - April 2026)

• CPR Certification

• AED Certification

• State Tested Nursing Assistant

• Driver's License

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