Caregiver/caseworker

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Professional Summary

Dedicated customer service, logistics, and caregiving professional with over 30 years of experience providing compassionate care and support while developing exceptional communication, organization, and problem-solving skills. Extensive background in dispatching, scheduling, order management, transportation coordination, and customer service. Proven ability to manage high-volume communications, prioritize urgent requests, coordinate drivers and deliveries, and resolve issues efficiently. Strong multitasking, administrative, and interpersonal skills with a commitment to accuracy, efficiency, workplace safety, and delivering excellent service. Seeking opportunities in customer service, dispatch, scheduling, healthcare support, administrative support, remote customer care, or related roles where I can utilize my diverse experience and dedication to helping others. Core Qualifications

• Caregiving – 30 years

• Customer Service Excellence

• Call Center Operations

• Dispatching & Scheduling

• Order Processing

• Logistics Coordination

• Data Entry & Record Management

• Problem Resolution

• Shipment Tracking

• Microsoft Office

• Telephone & Radio Communications

• Time Management

• Team Collaboration

• Written & Verbal Communication

• Multi-Line Phone Systems

• Inventory Monitoring

Professional Experience

Angie’s Angels Healthcare

Caregiver 7/2026 – Present

• Provided compassionate in-home care to elderly and disabled clients.

• Assisted with personal care, bathing, dressing, grooming, and mobility support.

• Prepared meals and helped clients maintain proper nutrition.

• Performed light housekeeping and laundry duties.

• Provided companionship and emotional support.

• Transported clients to appointments and community activities.

• Monitored client well-being and reported concerns to supervisors.

• Maintained accurate records while ensuring client safety and dignity. State of Michigan Vendor

Independent Contractor 2005 – 2026

• Provide services while maintaining compliance with state requirements and regulations.

• Manage records, documentation, and customer interactions.

• Demonstrate strong organizational and communication skills.

• Maintain accuracy and professionalism in all business activities. Logistics Managements

Senior Customer Service Representative / Dispatcher Detroit, MI 1996 - 2000

• Processed customer orders and coordinated shipping and receiving activities.

• Tracked deliveries, drivers, and shipment status to ensure timely service.

• Maintained detailed records and entered shipment updates into company systems.

• Communicated with customers regarding order status, delivery schedules, and issue resolution.

• Collaborated with drivers and operations teams to improve service efficiency. Cab Company

Dispatcher Detroit, MI 1994 - 1996

• Answered high-volume incoming calls and dispatched drivers based on location and urgency.

• Coordinated transportation services while optimizing routes and response times.

• Entered and maintained accurate customer and trip information.

• Resolved customer concerns and handled service-related issues professionally.

• Prepared reports and communicated operational updates to management. Hardee's

Shift Manager Canton, MI 1990 - 1994

• Supervised daily restaurant operations during assigned shifts.

• Managed cash handling, deposits, and inventory controls.

• Trained and support team members in customer service procedures.

• Ensured food safety, cleanliness, and company standards were maintained.

• Resolved customer concerns and documented incidents when necessary. Education

Breithaupt Career and Technical Center

Detroit, MI

GED

Marygrove College

Detroit, MI

Coursework in:

• Computer Science

• Mathematics

• English Communications

Certifications

• CPR and First Aid Certified

• Foster Care Adoption Certification

• Arizona Fingerprint Clearance Card

References:

Laura Lyons – 313-***-****

Additional References available upon request

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