RETURNS Supervisor and Customer Service Coordinator

MARILYN VARELA

Supervisor - RETURNS COORDINATOR KANNER CORPORATION

Oxnard, CA 93030 +1-805-***-**** ***********@*****.*** Professional summary

In search of a company that appreciates high levels of efficiency and long-term loyalty. Willing to relocate to: Colorado Springs, CO

Work authorization

Authorized to work in the US for any employer

Work experience

Supervisor

RETURNS COORDINATOR KANNER CORPORATION

July 2006 to Present

position; oversaw a crew of 2; handled warranty returns, repairs, credits, and provided Return Authorizations to independent retailers throughout the United States. Provided customer service to brand consumers via phone calls, emails and fax. Discussed quality control issues with manufacturers of various brands internationally. Ordered company supplies on a weekly basis. Assisted with distribution and accountability of sampled goods distributed to sales representatives and trade shows throughout the country. Wrote company manual regarding procedures and protocols for Returns Department.

Education

CRIMINOLOGY (IN WORK - BACHELORS IN CRIMINAL JUSTICE -) SOUTHERN NEW HAMPSHIRE UNIVERSITY

October 2019

Skills

Leadership Microsoft Word Microsoft Powerpoint Microsoft Office Supervising Experience Shift Management Customer service Quality Control Microsoft Excel Spanish Languages

Spanish - Fluent

Additional information

Highly experienced in all areas of Customer Service and Supervisory responsibilities. Keen observer with great attention to detail. Open to learning new things; quick learner; work well with others, and handle stressful situations well; great organizational skills and quick problem solver; fluent in Spanish; able to type quickly and efficiently; knowledgeable in Microsoft Office - Word, Excel, Outlook and in ABS Apparel Systems. Experienced with UPS shipping and receiving.

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