Customer Service & Front Desk Coordinator

Summary

Customer service professional with experience resolving customer concerns, managing front desk communication, and supporting daily office operations. Background includes phone support, appointment scheduling, data entry, and client service in property management and administrative settings. Recognized for clear communication, problem solving, and creating positive customer experiences.

Work experience

Assistant Property Manager I

Realty Management Services Inc • Washington, DC

September 2024 to Present

• Resolved customer concerns by answering questions and providing timely support.

• Managed front desk communication and responded to calls, emails, and in-person inquiries.

• Assisted residents and visitors with service needs while maintaining a professional environment.

• Supported daily office operations through scheduling, recordkeeping, and administrative tasks.

• Trained new team members on service standards, policies, and customer support practices. Administrative Assistant

DC Randstad USA • Washington, DC

January 2023 to December 2024

• Provided administrative support by preparing documents, scheduling meetings, and maintaining records.

• Greeted clients and responded to questions with professional and courteous service.

• Managed front desk coverage and directed calls to the appropriate staff members.

• Assisted with onboarding paperwork and supported accurate employee record management.

• Coordinated office supplies, meeting space, and travel arrangements for staff. Receptionist

DC Creative Financial Staffing

February 2021 to December 2023

• Welcomed clients, visitors, and vendors while creating a positive first impression.

• Managed a multi-line phone system and routed calls efficiently to the right departments.

• Scheduled appointments and maintained calendars to support smooth office operations.

• Organized records, handled mail, and completed data entry with accuracy.

• Supported the administrative team with correspondence and special projects. Receptionist

Creative Financial Staffing • Washington, DC

August 2019 to July 2023

• Greeted visitors and created a welcoming front desk experience.

• Handled high call volume and directed calls to the correct departments.

• Scheduled appointments and maintained calendars for multiple team members.

• Answered client and employee questions with timely and accurate information.

• Assisted with filing, document preparation, and other daily office support tasks. Education

High school diploma

Potomac High School

January 2000 to August 2005

Tamara Brooks

Customer Service Representative

+1-202-***-**** / ***************@*****.*** / Washington, DC Skills

Customer service Phone support Front desk operations Appointment scheduling Data entry Microsoft Office Conflict resolution Client communication Calendar management Administrative support

Certifications

Heartsaver First Aid CPR AED (AHA)

May 2026 to May 2028

AED training and CPR training

Contact this candidate