Case Manager, Administrator & Microfinance Leader

ZOHRA SABA

Orange County, California Fully Work Authorized 714-***-****

**********@*****.*** LinkedIn: Zohra.Saba

PROFESSIONAL SUMMARY

Administrator, trainer, and financial services professional with over 14 years of progressive experience in administration, workshop facilitation, reporting, data collection, customer service, and event management. Skilled in documentation and relationship management, with strong communication skills and a proven record of supporting colleagues and partner organizations. Experienced in monitoring clients’ financial applications and providing business management and marketing advice.

CORE SKILLS

Reporting and Data Collection • Training and Workshop Facilitation • Event Management and Awareness Programs • Project Planning and Financial Documentation • Client Relationship Management • Case Management • Administrative Operations • Customer Service • Compliance and Record Maintenance

PROFESSIONAL EXPERIENCE

Case Manager, Afghan Newcomer Support Program April 2026 – Present

Uplift Charity

Help Afghan newcomers (humanitarian parolees, SIV holders, refugees, and other eligible immigrants) navigate new systems, build stability, and move toward independence in their new communities.

•Conduct comprehensive intakes, assess client needs, and provide educational outreach and case management support.

•Coordinate with resettlement staff on emerging client needs and make appropriate referrals, ensuring program goals and outcomes are met.

•Develop and monitor client Self-Sufficiency Plans and employment service goals.

•Facilitate workshops on cultural orientation, employment, housing, and life skills.

•Maintain accurate case notes, documentation, and client database records.

•Provide services from the day clients arrive, supporting multiple areas of settlement and integration.

Microfinance Association November 2014 – April 2025

Funded by USAID/Chemonics International, the World Bank, and the United Nations

Chief Executive Officer January 2025 – April 2025

Led a project on access to finance, capacity building, and job creation for Afghan individuals new to small-business development, covering Western banking, saving, and money management. The project was curtailed due to the evacuation from Afghanistan.

Deputy Executive Director, Communication and Operations Manager November 2019 – December 2024

•Oversaw organizational strategy, donor coordination, lobbying and advocacy for the sector, overall management, and training activities for the target audience.

•Established partnerships with donors (United Nations, World Bank, USAID/Chemonics) and regulatory bodies to strengthen the organization’s services.

•Supported institutional management in expanding operations and coordinating among members and stakeholders.

•Marketed member organizations and represented the sector on national and international platforms.

•Organized exhibitions, trainings, workshops, and roundtable discussions to help private-sector entrepreneurs start small businesses and create jobs.

Public Information & Communications Officer November 2014 – October 2019

•Prepared reports, correspondence, and updates for donor and management review.

•Represented the organization and its activities on different platforms.

•Developed high-quality financial and technical proposals for various projects.

•Handled data collection, reporting, and validation; took meeting minutes; scheduled appointments; entered data; and followed up on action items.

•Conducted training, workshops, and roundtable discussions for entrepreneurs on job creation and access to finance.

•Developed booklets on project success stories and was responsible for organization-wide reporting.

•Filed all correspondence on time, maintained office-supply inventory, and prepared promotional materials.

Project Officer September 2013 – November 2014

Solidarity for Afghan Families

•Collected financial data from sub-offices and presented reports to management.

•Monitored and evaluated the project through site visits, reporting on the impact and results of activities.

•Processed financial vouchers and logistical orders.

Operations Supervisor March 2011 – September 2013

OXUS Microfinance Institution (French financial institution)

•Organized events, provided customer service, and processed purchase orders.

•Evaluated client creditworthiness, processed loan applications, and managed repayment schedules.

•Delivered client service support and maintained accurate transaction documentation.

•Trained staff in performance development.

•Conducted site visits to verify client status.

EDUCATION

Business Administration, Burhon University (Kabul)

PROFESSIONAL CERTIFICATIONS

Management • Leadership • Administration • Reporting • Human Resources Management • Capacity Building • Banking & Microfinance • QuickBooks • Case Management • Event Management • Design • Microsoft Excel, Word, and PowerPoint

LANGUAGES

Fluent in English, Dari, and Pashto

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