Customer Service Manager - Pharmacy & Data Support
Resume:
Martin Newmes
Customer Service Management
*******@*****.*** • 470-***-****
LinkedIn URL • Statham, GA 30666
customer-focused and detail-oriented professional with extensive experience in leading all aspects of pharmacy assistance, medical records, and customer service.
Qualifications Summary
Demonstrated success in consistently delivering and maintaining quality service to exceed customer expectations.
Skilled in providing excellent customer service as well as cultivating and nurturing cordial customer relationships.
Well-versed in utilizing appropriate communication techniques to ensure complete customer satisfaction.
Proven track record of effectively/efficiently addressing and resolving customer inquiries and complaints.
Equipped with advanced knowledge of interpersonal, communication, relationship-building, and problem-solving skills.
Career Experience
Wayfair, Athens, Ga 2022 to Present
Customer Service
Deliver exceptional assistance to Wayfair in offering a wide variety of products, including furniture, decor, bedding, kitchenware, lighting, and more. Guide and support organization in providing customers with a convenient shopping experience as well as offering free shipping, easy returns, and a variety of payment options.
Adhered to company performance guidelines to ensure high-quality customer service and support for all customer functions.
Resolve customer problems with the merchandise, delivery, missining parts
Maintaining Low-Cost Resolutions!
Maintain Customer Retention thru positive outcomes
Spectraforce, Newark,New Jersy 2022
Data Entry Clerk
Collected, inputted, updating accurate data into the system, various databases, spreadsheets, and other software programs. Performed data validation checks and troubleshot data entry issues. Generated and organized reports, maintained records, and provided top-notch customer service. Outperformed all assigned tasks and met overall organizational milestones.
Accurately entered and maintained patient information into system according to protocols.
Ordered and organized Nexlapron in accordance with Hipps and drug protocols.
Completed temporary assignments within timeline and quality standards.
Cis Pharmacy, Bethelehem, Georgia 2021 to 2022
Pharmacy Technician
Assisted Pharmacist in meeting all needs of patients, including answering questions on medications and providing assistance with filling orders. Entered patient information into computer systems, Managed patient records for tracking and managing patient medications and health. Restocked shelves, offered IV medications, and delivered additional technical support and assistance.
Received and inventoried medication shipments in a timely manner.
Processed prescriptions efficiently, ensuring accuracy and compliance with standards.
Addressed and resolved all inquiries with courtesy/accuracy while providing exceptional customer service to patients.
Gwinneft Consultants in Cardiology, Lawrenceville, GA 2007 to 2022
Him Analyst
Extended technical and administrative support to cardiology department. Created and sustained medical records, coding, and abstracting medical records. Assisted and guided in the implementation, maintenance, and optimization of electronic medical record system. Answered calls from medical practice and scheduled appointments.
Installed software updates and configured peripherals for medical practice.
Performed data conversion of 4K+ medical charts to Electronic Medical Records (EMR) system.
Assisted in the transition of medical practice to a hospital system and ensured system updates/optimal functionality.
Additional Experiences
Pro-Desk Sales, Home Depot, Dacula, GA
Store Manager, Samsonite Company Stores, Huntley, IL
Assistant Store Manager, Ace Hardware Corporation, Arlington Heights, IL
Operations Manager, Sears Hardware, Bartlett, IL
Education
Bachelor of Arts in Business Administration
Kaskaskia Jr. College, Centralia, IL
Degree Type in Business Administration
University of Illinois, City, State
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