Relationship-Focused Business Development Professional

La-Toya Houston

Williamston, SC ***** 864-***-**** mailto:**********@*******.***

PROFESSIONAL SUMMARY

Relationship-focused business development and customer engagement professional with 10+ years of experience building partnerships, managing client accounts, coordinating outreach initiatives, and exceeding performance goals. Proven ability to develop lasting business relationships, organize territory activities, execute strategic recruitment efforts, and represent organizations professionally within the community. Skilled at adapting communication styles to diverse audiences, managing multiple priorities, and leveraging technology to maximize operational efficiency. Recognized for strong interpersonal skills, time management, and delivering measurable results in fast-paced environments.

CORE QUALIFICATIONS

• Territory & Account Management

• Community Outreach & Public Relations

• Business Development & Client Recruitment

• Relationship Building & Stakeholder Engagement

• Event Planning & Blood Drive Coordination

• Marketing & Promotional Campaign Support

• Customer Service Excellence

• Scheduling & Calendar Management

• Administrative Reporting & Compliance

• Time Management & Organization

• Microsoft Office Suite (Excel, Word, Outlook)

• SAP & CRM Systems

• Problem Solving & Conflict Resolution

• Presentation & Communication Skills

PROFESSIONAL EXPERIENCE

Business Sales Representative

Spectrum Business Simpsonville, SC

August 2025 – Present

• Manage an assigned sales territory by developing and maintaining strong business relationships with new and existing clients.

• Conduct daily outreach through phone, email, networking, and in-person appointments to generate new business opportunities.

• Utilize consultative communication techniques to identify customer needs and recommend customized solutions.

• Coordinate appointments and efficiently manage schedules to maximize territory productivity.

• Maintain detailed account records, customer interactions, and sales activity using CRM systems.

• Collaborate with internal departments to ensure exceptional customer experiences and timely service delivery.

• Consistently meet performance metrics while maintaining high standards of professionalism and customer satisfaction.

Assistant Manager

Regional Finance Anderson, SC

August 2017 – 2024

• Built long-term relationships with customers through exceptional service, trust, and personalized financial solutions.

• Coordinated customer outreach initiatives that improved client retention and strengthened community relationships.

• Managed daily branch operations while balancing competing priorities in a fast-paced environment.

• Scheduled appointments, organized workflow, and ensured operational efficiency to meet company goals.

• Represented the organization professionally while resolving complex customer concerns with diplomacy and empathy.

• Maintained accurate documentation, compliance records, financial reports, and confidential customer information.

• Collaborated with team members to achieve branch production goals and deliver exceptional customer experiences.

Customer Service Specialist

Wynit LLC Greenville, SC

January 2016 – August 2017

• Delivered outstanding customer service while managing customer accounts and resolving complex inquiries.

• Coordinated communication between Sales, Accounts Receivable, Distribution, and customers to ensure timely resolutions.

• Maintained detailed documentation and shipment records with a high degree of accuracy.

• Assisted with customer retention efforts through proactive communication and relationship management.

• Supported departmental objectives while maintaining budget guidelines and company policies.

Direct Sales & Retention Specialist

Cross Country Home Services Anderson, SC

April 2014 – December 2015

• Increased customer retention through relationship-focused sales strategies and consultative communication.

• Educated customers on products and services while identifying opportunities to meet individual needs.

• Maintained detailed customer records and ensured accurate account documentation.

• Successfully resolved customer concerns while strengthening customer loyalty.

Customer Service Representative

Alorica – Samsung Greenville, SC

April 2009 – April 2014

• Delivered exceptional customer support by resolving technical issues, billing concerns, and account inquiries.

• Demonstrated strong active listening and problem-solving skills while assisting diverse customer populations.

• Documented customer interactions accurately and escalated complex concerns appropriately.

• Consistently met quality assurance and customer satisfaction standards.

EDUCATION

High School Diploma

Pendleton High School

Pendleton, South Carolina

WHY I'M A STRONG MATCH FOR THIS ROLE

• Proven success managing assigned territories and business relationships.

• Extensive experience building partnerships through outreach and customer engagement.

• Strong scheduling, organization, and time management skills.

• Experienced representing organizations professionally with clients and community partners.

• Skilled in adapting communication styles to different audiences.

• Background in sales, recruitment, customer retention, and account management.

• Highly organized with exceptional administrative, reporting, and compliance experience.

• Passionate about serving the community while achieving measurable goals.

Contact this candidate