Compassionate Community and Dental Support Worker

CHOW SIU YEE, VANESSA

778-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Compassionate and dependable healthcare professional with formal training and hands-on experience in community health care, resident care, geriatric care, Alzheimer’s care, medication assistance, and personal support. Experienced in supporting clients with activities of daily living, personal hygiene, bathing, toileting, dressing, mobility and transfers, meal preparation, and daily activities. Strong communication skills with fluent Cantonese, Mandarin, and English, and additional experience in medical and dental office environments.

HEALTHCARE EXPERIENCE

Bay Shore Home Health Community Health Care Worker Dec 2006 – Aug 2007

• Provided personal care and hygiene support to clients.

• Assisted clients with activities of daily living, including bathing, toileting, dressing, and grooming.

• Assisted clients with mobility, transfers, and safe movement.

• Planned and supported daily activities according to clients’ needs.

• Prepared meals and assisted clients with meal-related needs.

• Assisted with medication administration according to care requirements.

• Provided respectful and compassionate support while maintaining clients’ comfort, dignity, and safety. ADDITIONAL PROFESSIONAL EXPERIENCE

The America Orthodontics Groups Dental Office Support May 2010 – Oct 2011

• Assisted the doctor with daily dental office duties.

• Performed reception and filing duties.

• Arranged patient appointments.

• Followed disinfection and sterilization procedures. Dr. Wills Wei Dental Surgery Dental Office Support Aug 2009 – May 2010

• Assisted the doctor with daily dental office duties.

• Performed reception and filing duties.

• Arranged patient appointments.

• Followed disinfection and sterilization procedures. Dr. Frank Hou Inc. Medical Office Assistant

Sept 2007 – Apr 2008

• Assisted the doctor with daily office duties.

• Handled reception and filing.

• Arranged patient appointments.

• Followed disinfection and sterilization procedures. Horseley Limited Customer Service

Apr 2013 – Nov 2014

• Provided customer service and maintained positive customer relationships.

• Handled telephone calls and email correspondence.

• Handled quotations, enquiries, and information requests.

• Followed up customer orders and coordinated with other departments. Citicon (Hong Kong) Limited Customer Service

Oct 2011 – Apr 2013

• Provided customer service and maintained positive customer relationships.

• Handled telephone calls and email correspondence.

• Handled quotations, enquiries, and information requests.

• Followed up customer orders and coordinated with other departments. EDUCATION & HEALTHCARE TRAINING

Vancouver Career College — 2006 – 2007

Community Health Care Worker Diploma; Resident Care Attendant Diploma; Alzheimer’s Certificate; Long Term Geriatric Care Aid; Basics of Medications; Mental Health Community Care Philips Prince Dental Hospital — 2008 – 2009

Dental Surgery Assistant Certificate

Cariboo Hill Secondary School — 2000 – 2005

High School Graduation Certificate

American Hotel & Lodging Educational Institute — 2004 Managing Front Office Operations Certificate

KEY SKILLS

• Personal care and activities of daily living (ADLs)

• Bathing, toileting, dressing, grooming, and hygiene care

• Mobility assistance and transfers

• Meal preparation and daily activity support

• Medication assistance

• Geriatric and Alzheimer’s care

• Communication and client relationship skills

• Fluent in Cantonese, Mandarin, and English (spoken and written)

• First Aid

• Computer: Microsoft Word, Excel, PowerPoint, PhotoImpact, Internet

• Typing: 45 words per minute

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