Customer Support Ticket Conversion Specialist Executive

ELISHA JULIET JUMMAI

CUSTOMER SUPPORT CUSTOMER SERVICE SALES SUPPORT

Jos, Plateau State, Nigeria 070********* ************@*****.***

PROFESSIONAL SUMMARY

Customer service and sales professional with experience supporting customers, communicating clearly, understanding customer needs, handling questions and concerns, and maintaining organized records. Experienced in customer-facing roles, administrative support, data collection, and working under pressure. Patient, empathetic, detail-oriented, adaptable, and committed to delivering a positive customer experience.

CORE SKILLS

• Customer Service & Customer Support • Customer Communication • Active Listening • Problem Solving • Sales & Negotiation • Conflict Resolution • Data Collection & Record Keeping • Administrative Support • Microsoft Office • Time Management • Attention to Detail • Teamwork & Collaboration • Report Writing • Critical Thinking • Adaptability & Flexibility • Ability to Work Under Pressure • Ability to Learn Quickly

PROFESSIONAL EXPERIENCE

NOVEL Solar Energy, Niger State Customer Service Representative 2023–2026

Engaged with customers, listened to their needs, and provided clear and helpful responses to questions and concerns.

Supported customers by explaining products or services and guiding them toward suitable solutions.

Used communication, active listening, and problem-solving skills to build positive customer relationships.

Handled customer interactions professionally while maintaining patience, empathy, and attention to detail.

Dialogue Climate and Reintegration, Borno State Enumerator 2022–2023

Collected information accurately and communicated with individuals in a professional and respectful manner.

Applied attention to detail when recording information and completing assigned field tasks.

Worked responsibly under pressure and adapted to changing requirements while meeting assigned responsibilities.

Pure Souls College, Jos, Plateau State Secretary 2016–2022

Provided administrative and organizational support and maintained accurate records.

Handled communication and documentation while supporting day-to-day office activities.

Prepared reports, organized information, and used Microsoft Office tools for administrative tasks.

Communicated professionally with staff and other stakeholders and managed multiple responsibilities.

EDUCATION

Federal College of Education, Pankshin, Plateau State Nigerian Certificate in Education (NCE) 2008–2012

Government Secondary School, Pankshin, Plateau State Senior School Certificate Examination (SSCE) 2001–2007

LGA Primary School, Township, Jos, Plateau State First School Leaving Certificate (FSLC) 1996–2001

ADDITIONAL STRENGTHS

Excellent communication • Patient and empathetic • Customer-focused • Organized • Detail-oriented • Reliable • Adaptable • Comfortable working under pressure

Contact this candidate