Banking Advisor with Customer-Focused Service

Hardeep Kaur Galhay

Address: Winnipeg, MB

Mobile : 431-***-****

Email: *******************@*****.***

CAREER OBJECTIVE

Seeking a challenging position within a reputable financial institution where my analytical skills, attention to detail, and ability to provide exceptional customer service will contribute to the growth and success of the organization. Eager to leverage my skills in problem-solving, communication, and leadership to drive results in a dynamic and professional banking environment.

CORE COMPETENCIES

• Provide friendly and professional service to clients, answer their questions, and help resolve concerns in a timely manner.

• Maintain accurate records and carefully process transactions and other daily tasks, paying close attention to details.

• Work with financial information and data, review details for accuracy, and use the information to support daily responsibilities.

• Communicate clearly and professionally with clients, coworkers, and other stakeholders, both verbally and in writing.

• Listen to customer concerns, work through issues calmly, and find appropriate solutions while following up when necessary.

• Work closely with team members, share information, and provide support to help the team meet its daily responsibilities.

• Manage multiple tasks and priorities, stay organized, and complete work on time without compromising accuracy.

• Support new employees during training by providing shadowing, hands-on guidance, and help as they learn their responsibilities.

PROFESSIONAL EXPERIENCE

Royal Bank of Canada (RBC), Winnipeg, MB

Everyday Banking Advisor November 2025 – December 2025

• Assisted clients with day-to-day banking needs, including deposits, withdrawals, transfers, account inquiries, bill payments, and other routine transactions.

• Opened new personal banking accounts and assisted clients with account setup and required documentation.

• Assisted clients with RBC debit and credit card needs, including card applications, replacements, inquiries, and general card support.

• Discussed pre-approved offers with clients and assisted with suitable banking and credit products based on their needs and eligibility.

• Identified client needs and recommended appropriate RBC products and services.

• Guided clients through RBC Online Banking and Mobile Banking and helped them use digital banking services independently.

• Worked with branch team members to resolve client concerns and ensure requests were handled accurately and efficiently.

TEKsystems Inc., Winnipeg, MB

Everyday Banking Advisor November 2024 – November 2025

• Assisted clients with day-to-day banking transactions, including deposits, withdrawals, account inquiries, transfers, and bill payments.

• Understood client needs and recommended appropriate banking products and services.

• Supported clients with mobile banking, online banking setup, and digital banking troubleshooting.

• Educated customers on digital self-service options to improve their banking experience and reduce in-branch wait times.

• Responded to customer questions and concerns while providing professional and timely service.

• Maintained accuracy when processing transactions and handling confidential client information.

SkipTheDishes, Winnipeg, MB

Customer Service Representative May 2021 – October 2024

• Addressed inquiries from couriers and customers and provided prompt solutions to service and logistical concerns.

• Managed customer complaints through phone, email, and other communication channels while maintaining professionalism.

• Processed refunds and credits related to online food orders and deliveries, ensuring accurate and timely financial transactions.

• Handled high-volume customer interactions while maintaining service quality and meeting performance expectations.

24-7 InTouch, Winnipeg, MB

Customer Service Representative January 2021 – April 2021

• Managed high-volume inbound customer inquiries and provided accurate information regarding products and services.

• Assisted customers with service concerns, upgrades, and account inquiries.

• Handled customer complaints through phone and email and worked to resolve issues in a timely manner.

Legrand Canada, Concord, Vaughan, ON

Customer Service Representative March 2020 – December 2020

• Managed and processed daily customer orders, ensuring accurate and timely delivery of products and services.

• Assisted clients with product and service inquiries and provided appropriate solutions.

• Coordinated training sessions and supported team members in improving their performance.

EDUCATION

St. Clair College / Ace Acumen Academy, Toronto, ON Human Resource Management and Assessment Program — 2020 Niagara College

Environment Management and Assessment Program — 2019

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