Customer Experience Support Specialist

GLENDORA RICHARDSON, Customer Experience Support

SUMMARY

WORK EXPERIENCE

**/**** — 02/2024

**/**** — 12/2022

**/**** — 12/2021

**/**** — 05/2020

**/**** — 12/2007

EDUCATION

SKILLS

Manilla, 46150, 765-***-****, **************@*****.***

Dynamic Customer Experience Support professional with over 5 years of

experience in client service and administrative roles. Skilled in managing

customer inquiries, ensuring accurate data entry, and enhancing user

understanding of services. Achievements include efficiently handling benefit

modifications and improving client satisfaction. Proven ability to adapt to fast-

paced environments and effectively communicate with diverse clientele. Eager

to leverage exceptional organizational skills and customer-focused approach to

contribute to a positive customer experience.

Administration, FSSA/ Knowledge Services New Castle

* Managed customer inquiries, providing assistance with their benefit(s).

* Modified applications as required for address and/or phone number changes.

« Educated customers on the functionality and benefits of their services.

Packer, Energizer/ Staff Management Franklin

+ Executed battery packaging on an assembly line for various battery types.

* Maintained cleanliness of the work area as necessary.

Biller, Quickway Carriers/ Robert Half Indianapolis

« Input driver information into the billing system to ensure accurate invoicing.

¢ Duplicated trip routes upon drivers’ returns for payroll processing.

Program Specialist, Corestaff/Covance

Greenfield

* Operated within a call center environment.

+ Entered data onto enrollment forms for a large client, Eli Lilly.

* Conducted outbound calls to healthcare providers to assist with prior

authorizations.

Clerical Support, Home Direct USA

Plainfield

+ Executed data entry tasks and organized paperwork for delivery drivers.

* Utilized fax machines, managed multiple phone lines, operated copiers, and

utilized Microsoft Office efficiently.

Ultimate Medical Academy

Diploma, Medical Office and Billing Specialist

Medical Billing

Medical Administrative

Medical Terminology

Medical Practice Management

Systems

Charge Entry

Denials

Referrals

Greenway

Electronic Health Records (EHR)

Reimbursement Systems

Healthcare Payers

Medicare / Medicaid Government

Payers

HIPAA Compliance

Basic Anatomy & Physiology

Computer Systems and Software

Applications for the Medical Office

Word

PowerPoint

Customer service oriented

Medical Office

Patient Registration

Medical Records Management for

the Billing Specialist

Introduction to CPT, ICD-9-CM, and

ICD-10-CM Coding

Payment Posting

Appeals

Accounts Receivable

Electronic Medical Records (EMR)

Insurance Verification

Medical Basics and Healthcare

Claim Cycle

Managed Care (HMO, PPO, and

POS)

Third Party Payers

Medical Charts

Healthcare Settings

Microsoft Office

Excel

Typing

Data entry

Contact this candidate