Cybersecurity & Network Support Professional

SETH ANSAH

Upper Marlboro, MD ***** +1-240-***-**** ************@*****.***

Professional Summary

Versatile IT professional with extensive experience in cybersecurity, network engineering, and technical support across organizations such as DC Water and World Bank. Demonstrated expertise in threat management, incident response, and system administration. Proven leadership in guiding teams, ensuring compliance, and implementing security measures to protect sensitive data and optimize IT operations.

Work Experience

Cybersecurity Internship

DC Water - Washington DC

March 2021 to July 2021

• Demonstrated understanding of the Open Systems Interconnection (OSI) Model to support network security analysis

• Researched and identified new cyber hunting techniques, enhancing threat detection capabilities

• Presented technical processes for web traffic flow, improving team knowledge of network operations

• Validated threat and vulnerability management processes, strengthening organizational security posture

• Presented the incident response process, increasing team readiness for security events

• Ensured mobile device encryption compliance and validation, reducing risk of data breaches

• Monitored for security events, enabling timely detection of threats

• Responded to medium and high security events, minimizing potential impact on operations

Senior Helpdesk Technician

DC Water - Washington DC

June 2016

• Executed setups and installation of new workstations, resolving hardware and software issues to ensure effective project deliverables

• Provided IT support for all DC Water sites, maintaining consistent operations across HQ and remote locations

• Provided leadership and level two support to less experienced personnel, improving team efficiency

• Responded to technical assistance requests in person, via phone, and electronically, achieving high user satisfaction

• Received and responded to IT support requests in a timely manner, following set procedures for logging, reporting, and monitoring the desktop environment

• Performed analysis and advised colleagues on strategies to protect and secure sensitive information and systems

• Ensured compliance with acceptable use, information security, and other technology policies, reducing risk of policy violations

• Provided technical interpretations and directives to ensure proper troubleshooting and resolution of mobile device system issues on-site, remotely, or by phone

Helpdesk Technician

Council for Professional Recognition - Washington DC

May 2016 to June 2016

• Executed setups and installation of new workstations, resolving hardware and software issues to support effective project deliverables

• Collaborated with senior management to establish new concepts and criteria, stimulating the development of policies and methodologies

• Assisted staff with installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software, improving user productivity

System Administrator

Council for Professional Recognition - Washington DC

November 2015 to January 2016

• Provided hardware and software troubleshooting for the Local Area Network, ensuring minimal downtime

• Delivered technical services in the installation of computing facilities, supporting seamless operations

• Monitored multiple systems and suggested solutions for effective system performance, increasing reliability

• Maintained communications with stakeholders and project team to ensure project completion ahead of schedule

• Participated in troubleshooting and repair of hardware, including servers, networking equipment, and software, reducing system outages

• Managed the Active Directory GPO structure and enforcement using GPO policy settings and preferences, and configured TCP/IP protocol suite in accordance with established policies

Access Provisioning Analyst

World Bank - Washington DC

May 2015 to October 2015

• Utilized systems such as PeopleSoft, AD, Lotus Notes, Outlook, and Sybase daily to support access provisioning

• Maintained data security access, permissions, and creations on numerous applications, ensuring compliance with security policies

• Provided service and maintained positive relationships with all internal and external customers, enhancing user satisfaction

• Developed and implemented management plans for projects, improving project organization

• Configured system components and updated system documentation regularly, ensuring accuracy and compliance

• Collaborated with team to close projects in a controlled manner, ensuring completion within project scope, time, and schedule

Network Engineer / System Support

America Institute for Research - Virginia

November 2014 to March 2015

• Supported various user interfaces and web-based applications, providing assistance to authorized users and enhancing customer programs

• Set up Windows applications and operating systems on desktop and laptop computers, including peripherals, and provided procedures for backup and disaster recovery

• Provided professional advice and guidance on procurement policy for IT requirements, ensuring compliance and cost-effectiveness

Network Engineer (Internship)

Desktop Support - Washington DC

June 2014 to November 2014

• Supported all Microsoft Servers, including installation, maintenance, and upgrades of associated hardware, software, and networking equipment at all locations

• Supported computer hardware, PC software, operating systems, and data communications, providing remote desktop support to enhance user productivity

Head of Information Technology

Equity Assurance Company GH. Limited

April 2009 to May 2014

• Performed IT assessments and provided input for IT budget preparation in collaboration with the accounts manager, evaluating cost and price analysis for IT contracts

• Ensured proper planning and guided team to award contracts and close projects in a controlled fashion, maintaining project scope and timelines

• Provided leadership and guidance to advance computer operations and systems security, implementing security measures to protect the company's network

Education

CYBER SECURITY (MSc)

University Maryland Global Campus

Silver Spring, MD

October 2017 to December 2019

Skills

Customer Service, Computer Repairs, Device Management Technical, Microsoft Suite, Help Desk Information, Security VPN TCP/IP, Operating System, Network Administration, IDS SCCM, Support Vulnerability, DHCP Microsoft, Window Servicer, Active Directory and DNS Cyber Threat Hunting.

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