Airport Operations, Dispatch, pilot scheduling, airplane taxi and tow
Resume:
Cheryl Diego
Jersey City, NJ
****************@*****.***
Professional Summary
Dedicated aviation professional and entrepreneur with extensive experience in airport operations, scheduling, dispatch, airplane towing, and refueling within the aviation sector. Proven track record in managing private jet charters and customer relations at Elite Flight Club. Alongside aviation expertise, possess over 14 years of experience in the children’s entertainment industry, specializing in costumed characters, face painting, employee hiring, and high-quality customer service. Strong leadership and organizational skills with a commitment to delivering exceptional experiences.
Professional Experience
Owner & Operator Elite Flight Club — [New York, NY] [October, 2014 – 2019
• Founded and managed a successful flight charter company specializing in private jet services and empty legs.
• Developed and maintained strong relationships with pilot owners, enhancing customer satisfaction.
• Oversaw all aspects of operations, from scheduling flights to managing customer relations and ensuring smooth service delivery. •
Implemented strategies to streamline operations and improve efficiency, resulting in increased customer loyalty and company profitability.
Aviation Operations Specialist
Aero Flight School @N07— [Lincoln Park, NJ] [June 2022] – [October 2025]
• Executed daily airport operations, including scheduling, dispatch, airplane towing, and refueling.
• Coordinated training flights, ensuring timely departures and arrivals while maintaining compliance with safety regulations.
• Collaborated with flight instructors and students to optimize training schedules and enhance the overall learning experience.
• Monitored and maintained flight records, ensuring accuracy and compliance with regulatory standards. Owner & Operator
[Children’s Entertainment Company Kids Party Characters] — [New York, NY] [May, 2011]- Present
• Established and successfully operated a children's entertainment company specializing in costumed character performances, face painting, and event planning.
• Recruited and trained employees to deliver high-quality entertainment services, ensuring excellent customer service and safety standards.
• Built strong relationships with clients and event planners, resulting in repeat business and positive referrals.
• Managed all aspects of the business, including marketing, operations, and customer relations, driving growth and brand recognition.
Skills
•Operations Management • Scheduling & Dispatch •. Employee Hiring & Trainin
• Private Jet Charters Management •. Event Planning • Airport Operations/Regulatios
•. Problem Solving & Critical Thinking •.Customer Relations •.FacePainting/CharacterPerformance Education
[Aeronautical Engineering]
[Kent State] — [Kent State, OH] [1996]
Certifications
• Private Pilot since 2005 • Instrument Rating 2025 References
● Jessica Daisy Commercial Airline Pilot/CFII 914-***-****
● Ron Reinartz Retired Airline Pilot/CFII 201-***-****
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