IT-Oriented Supply and Systems Management

CAREER OBJECTIVE:

Seeking a position in Information Technology capacity, utilizing past experience and training, with an

opportunity for professional growth.

SUMMARY OF QUALIFICATIONS:

Ten years of management experience, very versatile and a self-starter, performing very well in stressful situations.

EDUCATION AND TRAINING:

Upper Management Training - Chicago, IL - offered by McDonald’s Corporation, 1994

Shift Manager Training - Completed October 1990

Train the Trainer Certification, June 1990

Basic Operation Training - Offered by Fran Mar Corporation, 1988

Dudley Senior High School - Greensboro NC Graduated 1980

DeVry University - Information Systems

Microsoft Access Advanced/VBA – July 2000

Six Sigma Green Belt Training – September 2003

WORK EXPERIENCE:

February 2019 to February 2020 – Bon Secours Mercy Health Systems Customer Service Richmond VA

Responsible for placing order for Hospitals and expediting orders.

Maintaining backorders

Communicate with Suppliers for replacement parts.

February 2020 to November 2025 – Bon Secours Mercy Health SR Buyer Lab, Cardiology, Radiology

Responsible for placing order for Hospitals and expediting orders.

Communicating with end users at the facilities to discuss ordering issues.

Work daily and weekly Work Day reports for specific hospitals.

Conducted Zoom calls to discuss issues.

September 2005 to May 2018-Owens-Minor, Senior Administration Analyst, Mechanicsville VA

Responsible for creating and supporting all databases for hospitals throughout the country.

Worked closely with IT to improve and create new pricing programs for hospitals.

Worked with local and field employees to identify computer problem.

Worked directly with hospitals to identify pricing issues and reduce pricing discrepancies.

Created queries to track Invoice Match Rates for the Company.

Convert current business to changing GPO’S. Implement new business.

Created various reporting for multiple departments via Microsoft Access Reporting (MS Access 2016), Excel, Word & Power Point.

Very proficient with Microsoft Access, Creating Databases, Switch Boards, SQL,VBA, Excel, Business Objects and Oracle, Sales Force and ad-hoc reporting. Working with Hospitals relating to pricing with these Databases per the customers specifications. (Exporting the data out of MS Access to Excel for end users)

October 2004 to 2005- Purchasing Manager, Sleepmate Technologies, Midlothian, VA

Responsible for all aspects of purchasing for entire company.

Oversee Shipping & Receiving to ensure all FDA standards are within tolerance.

Create employee PTO database and maintain via Microsoft Access.

Assist in updating of company website.

Reporting to CFO of various sales reports, tends analysis and overall gross profit

Participate in various tradeshows throughout the country to promote product.

September 2003 to July 2004 – Investment Sourcing Data Analyst, McKesson HBOC Medical, Richmond, VA

Identify buy side profit for company purchases where McKesson could source from alternate source manufactures.

Create Access databases/SQL Developer to track monthly and year to date profits relating to company purchases.

Create extensive Access Macros/Queries to routinely run against the data warehouse to identify buy side profits.

Build multiple databases for tracking of Private Brand sales for Market Segment reporting.

Reporting to the operating team on various profit reports relating to purchases.

Create shared Access databases for various Marketing reports.

June 2001 to September 2003 – Rebate Auditor, McKesson HBOC Medical, Richmond, VA

Capturing additional rebate dollars missed at time of sale or incorrectly filed for at time of

sale through the use of various Access databases.

Group Pricing Organization audits through the use of data warehouse/Access

Customer Audits & compares to include customer files. Run Access queries to identify discrepancies.

Departmental reporting for Sales Managers, Account Managers & VP’s through the use of data warehouse.

August 1999 to June 2001 – Contract Support Analyst Supervisor, McKesson HBOC Medical, Richmond, VA

Overseeing VHA/Novation, UHC, HPPI, Physicians Link, Care Continuum, and Meridian to insure

contract-pricing integrity.

Assist with the recruiting, training, and enforcing of company policies.

Collaborating with other Supervisors to motivate, create and develop new strategies to assist contract personnel

to increase their productivity and communication skills with customers.

Closely working with the Credit Department evaluating price comparison for several Health Systems, auditing,

forecasting reports and preparing presentations.

Traveling to accounts when needed to resolve pricing issues and other related contract concerns. (i.e.

chargeback’s)

January 1999 to August 1999 - Contract Support Analyst, McKesson HBOC Medical Group, Richmond, VA

Assisting Primary, Acute and Extended Care Customers with local, group and optima contracts

Entering local, group and optima contracts

Fine tuning and correcting errors within contracts

Entering extensions for contracts

June 1996 to January 1999 - Customer Service Representative, McKesson General Medical Corporation, Richmond, VA

Assisting Primary, Acute and Extended Care Customers with placing orders, either by mail, telephone, or

personal contact from customers regarding the status of an order, product availability and product cost.

Enter customer orders via CRT and expedite delivery from phoned or written inquires from customer

Expediting Customers Openorder reports on a daily basis

Assisting Account Managers with accounts, setups and researching

Process customer requests for credit memos, return authorizations and repair returns

Analyzing customers weekly financial statements and work with Corporate Credit Department to resolve A/R

problems

Process computer emergency orders

Maintain current and accurate customer service files and vendor price list

Review electronic orders for errors and follow-up with customers

Enter price rules from Account Managers

Correct pricing orders, manage charge backs, and ensure customer pricing is timely and accurate

McKesson Pharmaceutical Specialist (Maintaining and ordering pharmaceuticals via McKesson mainframe)

PROFESSIONAL ACHIEVEMENTS:

Completed all training in top eight percent of class.

ADDITIONAL INFORMATION:

Experienced with both IBM, COMPAQ computers Proficient in MS Office Word, Excel, Advanced Access, SQL Developer, Oracle, Business Objects, Crystal Reporting, Sales Force.

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