Entry-Level IT Technician with Networking Skills

AUBREY ESO JOZELA

Location: KwaZakhele, Eastern Cape, South Africa Phone: 073-***-**** Email: ***********@*****.*** LinkedIn: linkedin.com/in/aubrey-jozela-b43b63182

PROFESSIONAL SUMMARY

Motivated IT graduate with practical retail experience and a strong foundation in software development, networking, and technical support. Known for dependability, rapid learning, and remaining composed under pressure. Combines customer- focused service skills from retail with technical problem-solving capabilities from academic projects. Seeking an entry-level IT Support or Junior Developer role to contribute technical value while growing professionally within a dynamic team. EDUCATION

Diploma in Information Technology Graduated 2026

Cape Peninsula University of Technology

Relevant Coursework: Programming, Database Management, Networking, Cybersecurity, Web Development, Systems Support TECHNICAL SKILLS

Programming: Python, Java, HTML, CSS, JavaScript

Databases: MySQL, Microsoft Access

Networking: LAN/WAN Setup, Hardware & Network Troubleshooting, Cisco Basics Systems & Tools: Microsoft Office, Windows OS, POS Systems Core Technical: Technical Support, System Installation & Diagnostics, Customer Service Systems WORK EXPERIENCE

Retail Assistant 2025 – 2026

Ackermans Mitchell's Plain, Cape Town

Delivered customer service, processed point-of-sale (POS) transactions, and managed stock in a fast-paced retail environment.

Resolved customer inquiries and service challenges calmly, professionally, and efficiently. Trained new staff members on till operations, POS systems, and store procedures. Developed strong communication, teamwork, and adaptive problem-solving skills under pressure. ACADEMIC IT PROJECTS

Student Record Management & IoT Web Project 2023 – 2024 Cape Peninsula University of Technology

Designed and developed a student record management system using Python and MySQL to streamline data tracking and administrative reporting.

Implemented database structures, executed complex SQL queries, and tested software components for bugs and error resolution.

Built an integrated website development project incorporating IoT functionality to solve real-world tracking challenges. SOFT SKILLS & COMPETENCIES

Reliability & Work Ethic Team Collaboration Fast Learner Technical Problem Solving Clear Communication Calm Under Pressure

CERTIFICATIONS & TRAINING

Cisco IT Essentials / Network Fundamentals

MICTSETA Certified

REFERENCES

Available upon request.

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