Technical Support & Cybersecurity Leadership

MICHAEL J. KOLAS

Apopka, Florida 321-***-**** ************@*******.***

September 29, 2026

Hiring Manager

Apopka / Greater Orlando Area, Florida

Re: Technical / Advanced Repair / Leadership Opportunities

Dear Hiring Manager,

I am interested in joining a technical position where I can put a substantial background in computer

support, networking, troubleshooting, customer service, and technical mentoring to work. I am currently completing a

B.S. in Cybersecurity through American Military University, with approximately 20 credits remaining, and I bring industry

certifications that include CompTIA A+, CompTIA Network+, Cisco CCNA, and Dell Certified Systems Expert (DCSE). I

am also working toward CompTIA Security+.

My background goes beyond classroom work. I have more than a decade of experience supporting computers,

networks, Windows environments, remote users, and end-user technology. I have owned and operated a computer

support business, provided long-term remote network administration for a law office, worked in senior Level 2 business

technical support for Dell, and supported users in residential and small-network environments. I also spent

approximately two years mentoring and training a fellow IT/cybersecurity student, helping build the troubleshooting

and networking skills needed to work independently.

I also completed extensive Cisco networking coursework at St. Petersburg College. After completing CCNA-level study,

I continued into CCNP coursework for approximately three years before withdrawing because of family responsibilities.

Although I did not complete the CCNP program, that advanced coursework added meaningful depth to my networking

background.

I would welcome consideration not only for a Geek Squad Agent position, but also for advanced technical, repair, lead,

or supervisory opportunities that match my experience. I enjoy diagnosing difficult technical problems, explaining

solutions clearly, helping other technicians develop their skills, and giving customers confidence that their technology

is in capable hands.

I would appreciate the opportunity to speak with you about where my background could provide the greatest value to

your team. Thank you for your time and consideration.

Sincerely,

Michael J. Kolas

Michael J. Kolas Geek Squad Application

MICHAEL J. KOLAS

IT SUPPORT • NETWORKING • CYBERSECURITY Apopka, Florida 321-***-**** ************@*******.***

PROFESSIONAL SUMMARY

Experienced IT support and networking professional with 10+ years of hands-on technical support, systems,

networking, remote administration, troubleshooting, and customer-facing experience. Currently completing a B.S. in

Cybersecurity with approximately 20 credits remaining. Holds CompTIA A+, Network+, Cisco CCNA, and Dell Certified

Systems Expert (DCSE); CompTIA Security+ in progress. Background includes senior Level 2 business support, small

business IT ownership, network administration, technical mentoring, Windows and Linux support, Active Directory,

Microsoft 365, VPN/RDP, and network troubleshooting.

CORE QUALIFICATIONS

Technical Support

Networking

Microsoft

Security

Leadership

Other

CERTIFICATIONS & TECHNICAL EDUCATION

Tier 1/2 troubleshooting • Desktop support • Remote

support • Hardware/software

TCP/IP • LAN/WAN • Wi-Fi • VPN • Cisco networking •

Routing/switching concepts

Windows 10/11 • Windows Server • Active Directory •

Microsoft 365 • RDP • PowerShell

Windows Firewall • Endpoint troubleshooting •

Cybersecurity studies • Security+ in progress

Technical mentoring • User training • Customer

communication • Independent problem solving

Linux • Ticketing systems • PC repair/upgrades • Network

builds • Remote administration

• CompTIA A+

• CompTIA Network+

• Cisco Certified Network Associate (CCNA)

• Dell Certified Systems Expert (DCSE)

• CompTIA Security+ - In Progress

• Cisco CCNP coursework, St. Petersburg College - approximately three years of advanced networking study; program

not completed due to family responsibilities

EDUCATION

American Military University / APUS - B.S. Cybersecurity In Progress

• Approximately 20 credits remaining toward bachelor's degree

• Coursework focused on cybersecurity, information security, cybercrime, networking, and IT systems

PROFESSIONAL EXPERIENCE

Dell / Stream Senior Level 2 Business Technical Support

• Provided advanced technical support and troubleshooting for business customers, escalating and resolving

complex hardware, software, system, and connectivity issues.

• Communicated technical solutions clearly to customers while maintaining a service-focused approach.

Kolas Computing Owner / Computer & Network Technician 2005-2011

Michael J. Kolas Geek Squad Application

• Operated an independent computer support business providing PC repair, upgrades, troubleshooting, networking,

configuration, and customer support.

• Diagnosed hardware, software, Windows, connectivity, and network problems for residential and small-business

users.

James J. Cerbone Law Network / Remote IT Administrator 2004-2009

• Built and supported the office network and provided ongoing remote administration and technical support.

• Maintained user connectivity and assisted with workstation, permissions, remote-access, and network issues.

Sunbelt Software Technical Support - CounterSpy

• Supported customers using security software and assisted with installation, configuration, troubleshooting, and

malware-related product issues.

TECHNICAL LEADERSHIP & COMMUNITY SUPPORT

• Provided ongoing computer, networking, Wi-Fi, device, and troubleshooting support to multiple users in a

residential/neighborhood environment.

• Mentored and trained a fellow IT/cybersecurity student for approximately two years, providing hands-on guidance in

networking, computer systems, troubleshooting, and technical concepts until the student became independently

proficient.

• Comfortable translating technical problems into understandable steps for users with different levels of computer

experience.

ADDITIONAL EXPERIENCE

• Customer-facing experience in retail, sales, finance, and service environments, strengthening communication,

patience, problem solving, and the ability to work effectively with a wide range of customers.

Michael J. Kolas Geek Squad Application

Contact this candidate