Logistics and Dispatch Manager

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work experience

Logistics Manager

World Fuel Services • Kansas City, KS

August 2014 to October 2023

During my career with World Fuel I advanced 2 times. I began as a dispatcher for the Class A Fuel haulers. My duties included but not limited to scheduling the Fuel deliveries for the nightshift and the following days shift. I was promoted to senior dispatcher within the first 2 years and finally promoted to dispatch manager after 4 more years of service. I would manage the dispatch team which included the Class

A and Class B trucks. Helped maintain preventive maintenance for trucks and trailers and managed a staff of dispatchers which included all shifts. Was on call 24/7 for both dispatch, drivers and all other staff members. Worked closely with Driver Management team and Operations team at 5 terminals as a complete unit implementing a triangle management team to all lead dispatchers and drivers all for success while maintaining satisfactory customer service and timely deliveries. Managed inventory for at minimum 750 fuel tank locations including bulk plants to maintain supply a different predict future usage for timely deliveries before a runout. Worked closely with every driver daily earning their respect as well as they too earning mine.

• Developed and implemented strategic plans to optimize supply chain efficiency and reduce costs

• Led a team of 15 logistics coordinators in coordinating the movement of goods from suppliers to customers

• Collaborated with cross-functional teams to ensure timely delivery of products while maintaining quality standards

• Oversaw the maintenance and repair of fleet vehicles, ensuring compliance with safety regulations

• Optimized inventory levels through effective demand forecasting techniques, reducing stockouts by 89%

• Conducted regular performance evaluations of logistics team members, providing feedback and identifying training needs

• Collaborated with sales team to develop efficient order fulfillment processes

• Provided leadership during peak seasons or high-demand periods ensuring smooth logistics operations under pressure

• Managed end-to-end logistics operations, including transportation, warehousing, and inventory management

• Collaborated closely with procurement team to ensure timely availability of assets across the United States

• Managed multiple Fuel and Lube Bulk Plants and Terminals across different locations, optimizing inventory allocation based on demand patterns

• Developed contingency plans for potential disruptions such as natural disasters or labor strikes

• Reviewed metrics-driven scorecards for evaluating carrier performance leading to improved service levels Office Manager and Travel Planner

Midwest Tow Drive Away Division • Kansas City, KS

May 2013 to May 2014

• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence

• Maintained confidential employee records, ensuring compliance with privacy regulations

• Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments

• Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels

• Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination

• Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools

• Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/subcontractors in a professional manner

• Led a team of administrative staff members in achieving departmental goals through effective delegation of tasks

• Collaborated with HR department to ensure compliance with employment laws/regulations and maintain accurate personnel records

• Efficiently handled incoming calls and emails, prioritizing messages and responding in a timely manner

• Prepared detailed itineraries for business trips, ensuring all necessary documents and accommodations were arranged

• Maintained confidential files and records with utmost discretion, ensuring data integrity and security

• Assisted in the preparation of reports, presentations, memos, and other correspondence as needed

• Managed office supplies inventory by monitoring stock levels and placing orders when necessary

• Scheduled interviews for job applicants while coordinating availability between candidates and hiring managers

• Successfully managed conflicting priorities while maintaining accuracy in scheduling

• Served as a point of contact for clients/vendors regarding appointment inquiries or rescheduling needs

• Closely monitored budget allocations related to travel expenses, negotiating cost-effective options whenever possible

• Demonstrated exceptional organizational skills by efficiently managing multiple calendars simultaneously Antoinette Rader

+1-660-***-**** / *****************@*****.*** / Mayview, MO 64071 Office Manager

Sanders and Company • Liberty, MO

October 2012 to August 2013

• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence

• Developed and implemented efficient filing systems to improve document organization and retrieval

• Coordinated office moves and renovations, successfully minimizing downtime and disruptions to workflow

• Maintained confidential employee records, ensuring compliance with privacy regulations

• Prepared reports on office expenses, budget variances, and operational performance for senior management review

• Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination

• Managed the office budget, tracking expenses and identifying areas for cost-saving measures

• Built the first webpage and maintained

• Experimented with many creative ideas to increase online presence Education

High school diploma

Palmer High School • Palmer, TX

August 1991 to May 1995

Skills

NetSuite Project coordination Leadership Professional email communication Dispatching Supply chain capacity planning Windows Emergency scheduling English Route planning Office management - Office management experience (3–5 years) Administrative experience - Administrative experience (More than 20 years) Appointment scheduling QuickBooks Inventory management Greeting customers Process improvement Quality control Office record organization Phone communication Logistics - Logistics experience (More than 20 years) Truck freight DOT (Department of Transportation) regulations Customer relationship management Customer service Private fleet operations Multi-line phone systems Oracle Transportation Management Microsoft Office Hiring Microsoft Excel Financial transaction processing Problem-solving Basic math Map reading Office activity coordination GPS Less-than-truckload (LTL) transportation Barcode scanning for logistics Order placement Attention to detail Team management Reverse logistics Microsoft Outlook Shipping & receiving Dynamics 365 Supply Chain Management Salesforce Inventory optimization Data entry Accounting Google Workspace Shipping logistics Demand planning Inventory control Guest relations 3PL Customer communication Fleet telematics systems Payroll Clerical experience Time management Procurement cost analysis Microsoft Word Supply chain management - Supply chain management experience (6–10 years) Training & development Teamwork Organizational skills Outbound logistics Ortec Optimizing Software Materials handling RFID systems for logistics Computer literacy Inbound logistics Resource allocation Collaboration Demand forecasting Continuous improvement Oracle SCM Analysis skills Logistics data analysis Fleet management Supply chain

Managing logistics operations teams - Largest logistics operations team managed (16-20 team members) Cross-location scheduling Truckload (TL) logistics Multitasking Project management Operations management Phone etiquette Hazmat Languages

English • Fluent

Certifications

Driver's License

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