Security Supervisor and De-escalation Leader

Gloria Williams

Phone: 559-***-****

Email: *************@*****.***

Professional Summary

Dedicated and highly skilled Security Supervisor with comprehensive training including Police 1 and PG&E certifications. Holds a valid Guard Card, Baton Permit, Taser, Pepper Spray, CPR, and AED certifications. Proven leader with exceptional skills in de-escalation, customer service, and team supervision. Adept at maintaining safety, managing crisis situations, and promoting a secure and welcoming environment. Seeking to contribute strong leadership and security management skills to a reputable organization.

Certifications & Licenses

- Guard Card – California BSIS

- Baton Permit

- Taser Certified

- Pepper Spray Certified

- CPR & AED Certified

- Police 1 Trained

- PG&E Certified

Core Skills

- Leadership & Team Management

- Conflict De-escalation

- Excellent Customer Service

- Incident Reporting & Investigation

- Perimeter & Access Control

- Emergency Response Coordination

- Surveillance Monitoring

- Workplace Safety & Compliance

- Professional Appearance & Conduct

Professional Experience

Security Supervisor

InterCon Security, Fresno, CA

Nov 2021 – Oct 2023

- Supervised and scheduled security personnel to ensure full site coverage.

- Enforced safety protocols and responded to emergencies with calm leadership.

- Trained new officers in de-escalation techniques, access control, and professional standards.

- Maintained detailed daily logs and submitted accurate incident reports.

Lead Security Officer

G4S, Fresno, CA

May 2020 – Sep 2022

- Oversaw daily operations and supported security staff in high-traffic environments.

- Conducted patrols, monitored surveillance systems, and responded swiftly to incidents.

- Provided high-level customer service and ensured safety compliance.

Security Supervisor

Admiral Security Services, Fresno, CA

Mar 2015 – Mar 2020

- Managed on-site security teams and coordinated with clients to meet safety needs.

- Responded to incidents professionally and ensured consistent enforcement of company policies.

- Led briefings and collaborated with law enforcement as necessary.

Education

High School Diploma / GED

Vocational Village, Portland, OR

1989

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