Customer Support Executive - IT Support

Yashika Ahuja

***********@*****.*** 742-***-****

Dedicated and customer-focused Customer Support Executive with one year of experience in providing exceptional IT support and ensuring customer satisfaction. Seeking to leverage my skills and knowledge to contribute to the success of a dynamic organization. Professional Experience

Teleperformance Pvt. Ltd.

Customer Support Executive

01/23 - 02/26

multinational company that provide services telemarketing, customer relationship management, content moderation, and communication.Its services are operated in over 300 languages and dialects on behalf of companies in various industries.

• Provided high-quality customer support across multiple channels, ensuring inquiries are addressed promptly and issues resolved effectively

• Maintained a 95% customer satisfaction rate through timely and accurate resolution of technical issues

• Troubleshot and resolved hardware and software issues for clients

• Recorded customer interactions and solutions in the CRM system for precise and current documentation

• Collaborated with the technical team to address complex issues efficiently

• Trained new employees on company policies, customer service best practices, and product knowledge

• Contributed to team meetings with valuable feedback to enhance customer support procedures Education

St. Xavier’s

College - BCA

07/20

L.K Singhania public school, Nimbahera

Higher Secondary - 12th

04/17 - 04/19

Patni public school, Nimbahera

Matriculation - 10th

Languages Known

• English

• Hindi

• Sindhi

04/04 - 04/17

Key Skills

• Excellent verbal and written communication skills

• Strong problem-solving abilities

• Proficient in customer relationship management (CRM) software

• Ability to handle high-stress situations calmly and effectively

• Team player with strong interpersonal skills

• Detail-oriented with excellent organizational skills

• Ability to use Microsoft office

Interests

• Travelling

• Dancing

• Sketching

• Exploring places

• Music

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